Experience

Esker U.S.

• United States
• Software Development
• 300 - 400 Employee

• Sales Development Representative

  • Nov 2022 - Present



U.S. Cellular Authorized Agent - Hanson Electronics

• United States
• Retail
• 1 - 100 Employee

• Wireless Consultant

  • Jan 2022 - Nov 2022

  - Taken on as part of this team due to my expert knowledge of U.S. Cellular consumer and business products and services. - Continually aided in increasing profits through new line contracts and the expansion of the store’s customer base. - Taken on as part of this team due to my expert knowledge of U.S. Cellular consumer and business products and services. - Continually aided in increasing profits through new line contracts and the expansion of the store’s customer base.



Quality Cellular, U.S. Cellular Authorized Agent

• United States
• Retail
• 1 - 100 Employee

• Wireless Consultant

  • May 2017 - Jan 2022

  - Created a longstanding customer base through honesty, integrity, and earning customer trust. - Consistently exceeded sales quotas and was recognized as a top performer company-wide, every year of employment. - Maximized sales and built customer relationships through effective rapport-building and needs-based assessments. - Paid astute attention to detail in understanding rapidly evolving technologies, and ever-changing U.S. Cellular billing practices, plans, procedures, and promotions. Show less



West Corporation

• IT Services and IT Consulting
• 700 & Above Employee

• • Jan 2016 - Sep 2016

  - Served as the main point of contact for the client, American Express, and collaborated with them in order to create the expansion of American Express Acceptance in business-to-business industries.- Balanced the expectations of West Corporation and American Express, while managing, training, and coaching a team of associates to deliver effective sales presentations. - Implemented strategies to help associates reach goals, which included coaching sessions, call calibrations, motivational contests, and daily e-mails. - Gained experience in many software programs, including Salesforce and Excel to deliver monthly, quarterly, yearly, and projected sales numbers to the client, OnContact to build sales scripts, Microsoft Word to create SOP documents and training manuals, PowerPoint to implement sales trainings, and AVAYA to monitor employee breaks and logged-in phone time. Show less

• • Jan 2015 - Jan 2016

  - Aided in developing associates into confident American Express Business Consultants through one-on-ones, side-jacking sessions, and team trainings. - Participated in client-facing activities, including leading weekly call calibration sessions. - Maintained a positive and resilient attitude when the focus changed from B2C to B2B industries, quickly adapting and training associates on the new focus. - Led the team in total sales in 2015, closing 16% more sales than the second-highest person and generating an estimated $23.3 million in charge volume. Show less

• • May 2013 - Jan 2015

  - Role evolved from assisting merchants market American Express acceptance to customers, to compelling merchants to offer American Express as a payment method and assisting them in programming the capability into their card processing software. - Effectively managed a lead pipeline using Salesforce, progressing potential sales from qualification to completion by gaining access to decision-makers, setting appointments, taking detailed notes of all interactions, and developing strategies for lead progression. - Closed leads by maintaining an investigative mindset and spending a significant amount of time researching the operational and financial aspects of businesses. - Developed strong relationships with business owners, CEOs, and CFOs.- Closed over twice as many businesses as the next highest-selling person in 2014, with a total of 154 locations. Show less