Experience

Firestone Building Products

• United States
• Wholesale Building Materials
• 500 - 600 Employee

• Customer Service Representative II

  • Jan 2018 - Present

  • Collaborate with sales reps to ensure accurate order entry dependent on the specs of roofing jobs • Subject matter expert in free goods orders • Provides excellent Customer Service to all rep groups to ensure company sales flow smoothly • Review weight/pallet sizes to enforce company freight requirements and ensure successful delivery for customers • Initiate process improvement and develop work standards and corresponding process documentation • Order and quote entry • Manage requests and changes to sales orders through phone and email communication including delivery date, material, and quantity changes • Respond to requests for inventory availability/supply timing, lead times, freight estimates • Facilitate the return of goods as necessary • Collaborate cross-functionally to identify solutions to meet customer needs • Develop understanding of customers' business environments and priorities to better anticipate downstream impacts and proactively identify solutions. • Develop and maintain productive and collaborative relationships with all sales representative personnel and internal colleagues.



Firestone Airide

• United States
• Motor Vehicle Parts Manufacturing
• 200 - 300 Employee

• Project Administrative Assistant

  • May 2017 - Dec 2017

  • Liason between Marketing Manager and project contractors • Handled the responsibilities of creating collateral materials and distribution across different business channels within organization including Europe and Africa • Create purchase requisitions in SAP • Maintain budget sheet for Marketing and work with Marketing director to reconcile books each month • Plan events for various departments including team outings and events sponsored for potential and current clients • Negotiated agreements and orchestrated logistics for the events as well as developing budget proposals and auditing supplier bills. • On-site coordinator/point person at internal events • Maintained records of event aspects, including financial details. Budget planning, tracking and reporting of individual events including ordering and post show invoice reconciliation. • Reviewed contracts with vendors and maintained a timetable for deposits, credit applications, rooming lists, menu choices and entertainment programs • Create internal orders and maintain budgeting in SAP for Engineering Department. • Maintain the internal FSIP website and inventories for Sales team • Submit invoices to accounting team



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Sales Representative

  • Mar 2016 - Mar 2017



Stevens Transport

• Logistics Engineer

  • Jun 2015 - Feb 2016



ServiceSource

• Sales Rep

  • Jan 2012 - May 2015

  • Drive renewal and services sales to an established customer base • Expertise in providing accurate monthly/quarterly sales forecasting (5% margin of error Q1 2015, 104% attainment Q4 2014, 102% attainment Q1 2015) • Experience in the latest CRM technology to research accounts and uncover new business opportunities • Build relationships with external clients within 150-200 accounts per quarter • Build long-lasting partnerships with other Sales Reps and management to improve systems and processes • Collaborated with other team members on special projects and events. • Fielded an average of 50 customer service calls per day.