Experience

VOYA

• Ireland
• Personal Care Product Manufacturing
• 1 - 100 Employee

• International New Business

  • Jun 2021 - Present



ESPA International

• United Kingdom
• Wellness and Fitness Services
• 100 - 200 Employee

• New Business UK, Europe and Rest of World

  • Feb 2020 - Jun 2021

  To strategically plan & carry out all new business leads, outreaching, networking and cold calling. To effectively project manage each account from initial contact to early pre-opening to a commercially successful opening and on-going operation. Full business proposal through to contract negotiations to working with pre-opening team to follow critical path for launch. Delivery of revenue & performance targets through identifying New Business opportunities. Ensure that the highest standards are adhered to at every stage and that guest experience exceeds expectation.



Natura Bissé

• Spain
• Cosmetics
• 100 - 200 Employee

• Spa Business Development Manager South England for Natura Bisse

  • Jan 2019 - Feb 2020

  Spa Development Spa Development



ESPA International

• United Kingdom
• Wellness and Fitness Services
• 100 - 200 Employee

• Business Manager

  • Sep 2015 - Dec 2018



International Institute for Active Ageing

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• National Events Manager

  • Mar 2014 - Sep 2015

  Running a multi-million pound events department with a team of 30 business development consultants which focus on pushing existing business to develop our brands within their salon.Working to targets and tight deadlines to ensure the team consistently achieve and exceed on a monthly basis.Teams are targeted on new openings, training and stock orders every month from existing accounts.Coaching the team to cold call if necessary to ensure pipeline is set up month on month for their openings.Creating events, monthly promotions and sales incentives to continually manage and enthuse the team whilst regular training with each Business Development Consultant is maintained.Planning and devising new training plans for both sales and specific company needs within the department is a day to day responsibility to ensure staff turnover is kept to a minimum.

• Events Manager

  • Jun 2012 - Mar 2014

  Managing a team of 10 business development consultants, helping them to achieve monthlyPersonal and team targetsInterviewing candidates and identifying those people with greatest potential for the roleSuccessfully building a strong sales team and showing a strongManagement training styleDeveloping and coaching employees from induction through to effective performanceAssisting team members ‘on the road’ with events and visits to ensure they consistently achieve their stated goalsConducting management and disciplinary meetings where required for effective performance of duties

• Business Development Consultant

  • Jul 2009 - Jun 2012

  My first job at the IIAA involved providing promotional events to existing salon businesses.Other key responsibilities in my first role at the institute included:Growing existing businesses through training and events, adding all three of the IIAA’s brands intotheir salons, spas or clinics.Developing focus on salon owners, to maximise therapists’ salesCold calling/prospecting new business for a designated area - which led to my exceeding targetseach month for three years.Achieving the highest-ranked sales position in a team of 10, which led to me being identified as theIIAA’s ‘prime example’ to other employees Training new consultants in how to sell at events.



The Grove

• United Kingdom
• Hospitality
• 300 - 400 Employee

• Senior Therapist

  • Jun 2007 - Jul 2009

  Providing high quality treatments in a 5* environment using the luxury spa brand Espa. Ensuring excellent customer service skills were carried out on a consistent basis in the team. Regular training sessions to ensure high standard was maintained at all times in regards to treatment. High retail targets set by product brand and company resulting in highest and most consistent sales therapist. Providing high quality treatments in a 5* environment using the luxury spa brand Espa. Ensuring excellent customer service skills were carried out on a consistent basis in the team. Regular training sessions to ensure high standard was maintained at all times in regards to treatment. High retail targets set by product brand and company resulting in highest and most consistent sales therapist.



THE CROWN SPA HOTEL LIMITED

• United Kingdom

• Head therapist

  • Jun 2006 - May 2007

  Involved in setting up of spa at planning stage Involved in bringing in new brands and new ideas for the spa 100% strike rate with retail sales on all treatments Involved in setting up of spa at planning stage Involved in bringing in new brands and new ideas for the spa 100% strike rate with retail sales on all treatments