Experience

Walters Management

• United States
• Real Estate
• 1 - 100 Employee

• Office Coordinator

  • Jul 2019 - Present



Reotemp Instruments

• United States
• Industrial Automation
• 1 - 100 Employee

• Customer Service and Administrative Support

  • Sep 2018 - Jul 2019

  Provide excellent clerical and administrative support. Provide first-rate customer service while serving as liaison for customer communications to process purchase orders; verifying data across multiple digital platform’s to ensure accuracy, proper discounts, billing and customer satisfaction. Exercise excellent interpersonal, time management, decision-making and conflict resolution according to company policy, processes and procedures and utilizing subject matter to facilitate resolution for a myriad of problems each day. Utilize accurate data entry skills in proprietary SAP and CRM as well as Sage/Mas 90 and Outlook to ensure precision with order fulfillment with 1000’s component pieces and parts and ship dates and quantities daily. Show less



City Tails K9 Beach Club

• San Diego

• Customer Service and Logistical Coordinator

  • Aug 2010 - Mar 2019

  City Tails takes your pup on adventures and excursions to exercise and socialize your dog. Additional services include: dog walking, vacation visits for dogs and cats, a pet taxi service and more. We are at your service and are happy to customize activities to cater to your pet’s needs. Experienced with solving logical issues to care for your baby when you cannot. Phenomenal beach excursions, dogwalker, specializes in supervised doggie playgroups to leash-free dog parks and beaches in the San Diego area. Show less



Thermo Fisher Scientific

• United States
• Biotechnology Research
• 700 & Above Employee

• Customer Service and Quality Assurance Resolution

  • Aug 2007 - Mar 2009

  Served as the focal point for customer communication with technical and logistical complaints. Utilized excellent interpersonal, time management, decision-making and conflict resolution abilities and skillful interaction of company’s organization, business processes and procedures and key personnel to facilitate resolution and implement improvements. Issued and tracked complaints, returns, credits with salesforce.com database and maintained client files and database. Employee of the month in customer service – February 2009 Received employee recognition award for innovation - 2007 Show less



Coles Carpets

• San Diego, CA

• Customer Complaint Coordinator

  • Nov 2005 - Apr 2007

  Customer Service Coordinator. Coodinated and facilitated solutions and the professional to solve any problems arising from Carpet and Hard surface Installations. Phenomenal problem solving and trouble shooting to find solutions for random customer problems from unhappy to completely satisfied product installation. Manage and upkeep of schedule and installers for 20-30 installations per day. Product knowledge training. Customer Service Coordinator. Coodinated and facilitated solutions and the professional to solve any problems arising from Carpet and Hard surface Installations. Phenomenal problem solving and trouble shooting to find solutions for random customer problems from unhappy to completely satisfied product installation. Manage and upkeep of schedule and installers for 20-30 installations per day. Product knowledge training.



San Diego City Schools

• Primary and Secondary Education
• 200 - 300 Employee

• Special Education Parent Facilitator

  • Oct 2000 - Jun 2004

  Successfully marketed services to schools across San Diego County weekly. Utilized strong listening, negotiating and verbal communication skills to help clients understand policies and procedures in a manner that built rapport, cooperation and sold solutions for existing problems. Number one out of 12 in mediation with clients continuously for two years. Designed and implemented highly effective trainings. Successfully marketed services to schools across San Diego County weekly. Utilized strong listening, negotiating and verbal communication skills to help clients understand policies and procedures in a manner that built rapport, cooperation and sold solutions for existing problems. Number one out of 12 in mediation with clients continuously for two years. Designed and implemented highly effective trainings.