Head of Marketing and Operations

• Oct 2023 - Present

Marketing Manager

• Aug 2021 - Oct 2023

Junior Marketing Assistant

• Oct 2020 - Sep 2021

Marketing Assistant and Duty Manager

• Aug 2018 - Aug 2019

During my third year of study at university, I did a 12-month placement year at The Bear Grylls Adventure (Merlin Entertainments plc) in Birmingham. My two roles was a Marketing Assistant and Duty Manager of the site. Role of marketing assistant: - Customer service with guests over the phone and being the point of call with online queries and questions - Monitoring social media channels and frequently producing content to promote the new attraction - PR campaigns consisting of assisting with media coverage such as Good Morning Britain and alongside my colleague we organised a 16 minute feature on the Gadget show. - Assisted with booking large corporate groups to the attraction that required organisation and planning to accommodate the booking. Role of Duty Manager: - Managed an 8,000 square metre attraction and being the point of call for any incidents that occurred on the day. With this I had to check daily reports and inform each operations supervisor on visitor numbers and booking numbers for the day ahead. Alongside this, I was required to submit an end of day report that generated an overview of the day and how well the attraction did in terms on numbers, activity bookings etc. I also had to host morning briefings which required getting managers and supervisors to discuss any issues or address anything that needs to be known before opening to the public. - Organised and delivered weekly meetings with managers and supervisors to discuss KPI's and weekly performance. - Fire warden and first aid trained. From this I was required to document and report any first aid incidents as well being the point of call for any incidents that had occurred whilst I was Duty Manager. - Customer service. As the point of call, any incidents that occurred on the day was report to myself where I would resolve the situation with the guest. - Cash management. At the beginning of the day I was required to count the daily takings working with excel to be banked. Show less

Student Ambassador

• Nov 2017 - Sep 2018

The student ambassador role for Nottingham Trent entails being a representative for the university by helping out at events such as open days by showing parents and potential students around the university as well as being available for any questions they may have. The student ambassador role for Nottingham Trent entails being a representative for the university by helping out at events such as open days by showing parents and potential students around the university as well as being available for any questions they may have.

Sales Assistant

• Jul 2015 - Jul 2018

Student Member

• Oct 2016 - Sep 2017

Assistant

• Sep 2014 - Mar 2015

I changed bed linens whilst working in housekeeping as well as maintaining the cleanliness of the premises to the standard set by Premier Inn. After three months I used my customer service skills whilst working in reception where I accommodated guests by welcoming and greeting them into the hotel whilst sorting out reservations and being there is guests had any queries. I changed bed linens whilst working in housekeeping as well as maintaining the cleanliness of the premises to the standard set by Premier Inn. After three months I used my customer service skills whilst working in reception where I accommodated guests by welcoming and greeting them into the hotel whilst sorting out reservations and being there is guests had any queries.