Experience

Fenner Precision Polymers

• United States
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Customer Service Representative II

  • Sep 2021 - Present



Fenner Drives, Inc.

• United States
• 1 - 100 Employee

• Senior Order Management Specialist

  • Jun 2017 - Sep 2021



Thermo Fisher Scientific

• United States
• Biotechnology Research
• 700 & Above Employee

• Customer Care Representative

  • Jan 2015 - Jun 2017

  Responsibities including but not limited to:New account set-up, maintain, review and make changes to existing accounts.Assist customers with orders, account questions, billing inquiries, cancellations, returns and more via email and telephone.Review orders for accuracy, process and enter orders and initiate Engineering Change Orders. Assign order ship dates based on raw material availability and production schedule. Request new pricing quotations for existing products using Salesforce.com. Obtain and file new agreements including non-disclosure and confidentiality agreements.Sell products and services.Compile data, spreadsheets and run reports. Good understanding of international shipping, and incoterms and compliance and documentation required for these shipments. Excellent verbal and written communication skills. Adept at communication with international customers.



ASI

• Customer Care Representative

  • May 2013 - Jan 2015



Dayton Parts, LLC

• Inside Sales Representative

  • Aug 2000 - Mar 2013

  Worked in conjunction with Outside Sales Force, Purchasing, Accounting, Manufacturing and Shipping Departments internally to handle customer issues and concerns, process orders, answer phones in busy call center, give pricing and availability on heavy duty aftermarket Truck parts, resolve issues with pricing and shipping and return material authorizations. Trained in vendor managed inventory. Responsible for training of new team members. Worked in conjunction with Outside Sales Force, Purchasing, Accounting, Manufacturing and Shipping Departments internally to handle customer issues and concerns, process orders, answer phones in busy call center, give pricing and availability on heavy duty aftermarket Truck parts, resolve issues with pricing and shipping and return material authorizations. Trained in vendor managed inventory. Responsible for training of new team members.



Hoover Rehabilitation Services

• Receptionist

  • 1998 - 1999

  Answered multi-line switchboard and some customer service, handled sorting mail, copying medical records and receiving packages and data entry. Answered multi-line switchboard and some customer service, handled sorting mail, copying medical records and receiving packages and data entry.