EMEA General Manager

• Aug 2022 - Present

We specialise in tailor-made language, culture and business communications solutions to prepare your people for the future of work. Operating in over 100 countries, we help your people reach their learning goals with our award-winning in-person and digital training solutions. +Language training for business +Cross-cultural training +Leadership coaching +Diversity & Inclusion training +Learning Experience Platform We specialise in tailor-made language, culture and business communications solutions to prepare your people for the future of work. Operating in over 100 countries, we help your people reach their learning goals with our award-winning in-person and digital training solutions. +Language training for business +Cross-cultural training +Leadership coaching +Diversity & Inclusion training +Learning Experience Platform

EMEA General Manager

• Feb 2019 - Aug 2022

• Served as the Directors Languages' point of contact in Qatar, offering a single consistent interface and regional operations resource for internal and external clients. Through unique customer surveys, ensured that the organization maintained high overall client satisfaction levels.• Built the organization's operations from the bottom up, including marketing, and lead generation efforts, negotiating vendor contracts, defining SOPs, and establishing new business contacts.• Hired and developed a diverse team that delivered exceptional results, while adhering to rigorous industry regulations, eventually securing the company the much-coveted ISO 9001:2015 accreditation. Show less

Programme Manager

• Aug 2017 - Feb 2019

• Managed and mentored a team of 30 personnel to deliver on training programs, ensuring the accomplishment of Company training objectives.• Accountable for the definition, analysis, design, development, implementation, and delivery of the team, leadership, and technology-related training programs.• Supported project plans to add new customers, including managing the training project, establishing training curriculum, training implementation, execution, and analysis.• Collaborated with Workforce Management, Account Management, and Operations Management to evaluate workforce needs and offer training support to fulfill the demands of customers and clients.• Directed and managed the full design and execution of Customer Relationship Management training and development programs, courses, and activities, resulting in the creation of 1500+ hours of unique course content.• Supervised and planned training and performance evaluations to explicitly determine the efficacy of the training program and conduct a needs analysis to make suitable suggestions.• Established a legal entity (branch office) in Qatar, developing standard best practices, business processes, templates, and documentation standards and supported all its training department activities. Show less

Global Operations Manager

• Aug 2016 - Aug 2017

• Provided operational leadership to worldwide training teams.• Directed global spending and hiring forecasting, recruiting, and global operations.• Set marketing strategy to support current and future growth of international offices. • Established monthly governance process with focused goal deployment plans and metrics with accountability to a new continuous improvement culture.• Designed and implemented detailed KPI visualization reporting capabilities for operational governance and data-driven decision making and action.• Facilitated client management engagement with worldwide trainers, handled weekly and monthly operations calls, and oversaw HR Feed/Hierarchy alignment Show less

Digital Marketing Assistant

• Oct 2013 - May 2016

• Created an all-encompassing marketing strategy, execution plan, and creative direction for clients across all media channels, including email, advertising, events, and social media. • Created marketing funnels and automation systems, optimizing offers and enhancing the lead generation and acquisition process to meet the needs of clients. • Developed and implemented internet marketing and SEO strategies for external clients including keyword research, link building, content marketing, PPC advertising, social media marketing, and email marketing campaigns. • Aided in the formulation, implementation, and administration of digital demand generation programs aimed at Enterprise, Mid-Market, and Small Business prospects in order to produce net-new leads across many verticals. Show less

Founder & CEO

• Sep 2012 - Aug 2014

Designed, developed and manufactured hair extensions for the Central American Market. Procurement and distribution from China to Honduras. Designed, developed and manufactured hair extensions for the Central American Market. Procurement and distribution from China to Honduras.

Data Analyst

• May 2007 - Aug 2009