Junior Google Advertising Specialist

• Aug 2022 - Present

Warehouse Communications Coordinator

• May 2021 - Aug 2022

Key responsibilities:Effective and efficient communication between internal departmentsPromptly actioning team requestsEffectively coordinating warehouse order picking team and ensuring timely completion of customer ordersDisplaying proficient time management and organisational skills to meet daily KPIExhibiting high-level diligence and resilience to challenges applying essential critical and strategic thinking for practical problem-solving with feasible resolutions within a timely mannerApproachably mentored and supervised new staff by assisting with their enquiries about products and general store operations, successfully upskilling knowledge and expertise, and fostering a healthy and collaborative workplaceComprehensive knowledge of company products, programs, and databasesPerforming additional duties and responsibilities as assigned by the Warehouse Operations Manager

Customer Service Officer

• Jul 2020 - May 2021

Key responsibilities:Accurately processed customer orders and paymentsProudly provided exceptional quality customer service going above and beyond to assist customers with their queries and matters, achieving client satisfactionDisplayed high-level time management skills in balancing priorities and tasks, achieving 20+ orders dailyAchieved a reduction in customer frustrations by assisting in checking inventory systems and adopting accountability for ensuring item availabilityDeveloped and implemented comprehensive business strategies and sales and marketing plans that complemented the operating programInforming customers of new and additional products as well as monthly specialsProblem-solved issues with customer orders, faulty products, and deliveriesManaged and maintained customer profiles and accountApply meticulous attention to detail when processing customer orders into the system, including finding the required product and item code from the supplier, adjusting the cost on the system, discussing the price of the item with the customer, processing payment, and printing and issuing a copy of the order to the customerProvided high level written and verbal communication with customers

Order Picker

• Nov 2018 - Jul 2020

Alternated goods in inventory by observing first-in and first-out approaches to keep shelves and storage facilities organised and properly stockedSkilfully operated warehouse equipment and reported instances of safety code violations to management to reduce risks of accidentsApplied a high degree of attention to detail with effective research techniques to remain abreast of the industry trends and standardsCommended and awarded on 2 occasions for outstanding services having managed to reach a 70 lines per hour, daily picking KPIPrepared orders by processing requests, pulled materials from the warehouse, packed boxes, and prepared shipmentsConsistently considered ethics and responsible practice within my conduct

Head Counselor

• May 2017 - Aug 2019

Summer Camp placementCommunicated closely with other counselors to devise programs and activities based on developmental and academic levelsGuided clients in developing skills and strategies for dealing with problemsDeveloped and expanded referral system of service providers to assist clients in attaining servicesArranged and facilitated therapy sessions for individuals, couples and familiesScheduled and facilitated staff orientation and fortnightly meetingsRecorded and documented camper information using online databaseCommunicated with campers' families and parents via different communication platformsAccurately and efficiently completed and submission of reportsEnhanced my performance by offering cover for various areas within the facility, ensuring high-quality performance standardsDemonstrated expertise in effectively managing administrative functions driving operational efficiency and optimal productivityEffectively engaged in key consultative processes to gather pertinent insights for informed decision-making on critical and complex mattersEfficiently Performed additional duties and responsibilities as assigned by the Camp Director

Dance Instructor

• Mar 2019 - May 2019

Implemented and oversaw children's learning and dance performancesPlanned, prepared and delivered lesson plans introducing students to dance techniques and social etiquetteWorked in partner-based environment to uphold quality and continuity of service to clients. Implemented and oversaw children's learning and dance performancesPlanned, prepared and delivered lesson plans introducing students to dance techniques and social etiquetteWorked in partner-based environment to uphold quality and continuity of service to clients.