Institutional Research Analyst

• Jul 2022 - Present

Institutional Research Analyst

• Jul 2022 - Present

Registrar

• Sep 2020 - Aug 2022

•Implement new technologies and trained staff and faculty on applications to improve student support and success. Software technologies include Navigate, Degree Works, and Dual Enroll•Create electronic forms and procedures to create a more seamless registration process and enhance the student experience•Analyze functional area procedures and workflow to create efficiencies and develop best practices•Develop dynamic process to evaluate transcripts and improve turnaround of approved evaluations to potential students•Leverage new technologies to promote student success and create enrollment metrics/dashboards to inform strategic initiates •Construct methods to collect quantitative and qualitative data to measure performance, improve processes and inform decisions Show less

Bursar

• Apr 2013 - Sep 2020

•Created and implemented the One Stop model to improve the student enrollment experience in a three-month time•Implemented electronic processes for accounting functions improving efficiency of the business office and and accuracy for reporting and audit purposes•Decreased paper processes by 80% in the business office utilizing shared drives and BDM upload•Launched Teams as communication and collaboration tool for the One Stop•Decreased collections accounts considerably in first twelve months.•Developed best practices which informed new procedures for business office •Collaborated with business affairs officer to develop financial assessment reports, projections and optimization Show less

Program Assistant

• Oct 2013 - Jan 2018

•Gathered and analyzed data for inclusion in Nursing and Solar PV accreditation reports •Developed training tools for faculty and student portals•Organized and presented program training and new student orientation sessions•Updated college catalog and database to maintain accuracy and integrity•Supported orientation registration lab, assist students with registration and educational platforms•Participated in academic leadership team providing input in the development of academic programming and curriculum•Implemented launch of Degree Works and developed coding skills to support and update platform Show less

Patient Care Technician/ Accountants Payable

• Apr 1999 - Apr 2013

Implemented new software program to improve client service and support Created innovative methods to communicate with clients regarding patient care Provided exceptional customer experience and patient care creating a warm healing environment for patients and clients Improved financial performance by evaluating services performed to optimize revenue potential and growth Updated and networked all existing hardware to align practice with industry standards Implemented new software program to improve client service and support Created innovative methods to communicate with clients regarding patient care Provided exceptional customer experience and patient care creating a warm healing environment for patients and clients Improved financial performance by evaluating services performed to optimize revenue potential and growth Updated and networked all existing hardware to align practice with industry standards