Holly Robson
Training Advisor at Smart Training and Recruitment- Claim this Profile
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Bio
Credentials
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Level 2 English, Maths, ICT
BIIABJun, 2016- Nov, 2024 -
Certificate in Assessing Vocational Achievement (CAVA)
-May, 2016- Nov, 2024 -
Channel Certificate
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Child Exploitation, Safeguarding, Prevent, Channel, Wrap, Equality & Diversity, Health & Safety in Education, IAG
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Experience
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Smart Training and Recruitment
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United Kingdom
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Education Management
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1 - 100 Employee
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Training Advisor
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Nov 2015 - Present
I support and provide vocational, functional and personal skills training to a 45+ strong caseload of work placed learners of varying abilities across the South West. I specialise in delivering training and mentoring in Management, Team leading and Customer Service, drawing on my knowledge of these skills from a wealth of experience in my previous workplace sectors, supporting a variety of businesses and employers based in Hospitality, Further Education and Law administration. My greatest achievement to date is building and maintaining a thriving relationship with the University of Bath, successfully supporting upwards of fifty employees through diplomas, helping them to gain Levels Three, four and five in their chosen sectors, and creating an ongoing programme of new learners quarter on quarter. I was also part of the selected group of Advisors that were observed and assessed by Ofsted for the June 2017 inspection, with my performance contributing to the company achieving Good provider status, with “Grade 2 in all areas with elements of outstanding" quoted. In this role I have undergone a vast amount of training, growing in the fields of providing Information Advice and Guidance (IAG) to all levels of the workforce, a full study of Prevent, Channel and Safeguarding, as well as achieving both the Level 3 Diploma in Adult Education and Training (AET) and the Level 3 Certificate in Assessing Vocational Achievement (CAVA). I have successfully transitioned from the NVQ Apprenticeship system, to the new National Occupational Standards, and have a full understanding of the Levy Apprenticeship changes that have taken place during 2017/18, having undergone full procedure and data training to bring my skills up to date with the government guidelines, and working towards successfully supporting learners to End Point Assessment in August 2018. Show less
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Sherborne Hotel
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United Kingdom
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Hospitality
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1 - 100 Employee
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Assistant Manager, Groups Sales and Events
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May 2010 - May 2015
Heading up the events and entertainment of this busy touring hotel, as well as overseeing the group bookings. I progressed to assistant manager, leading the team in delivering a wide range of activities, as well as using the resources, both human and facilities, to ensure that the General manager was supported in the success and development of the business. During this time I was able to deliver a full in house training schedule to ensure that the service provided was standardised and that staff motivation and reward was key. My responsibilities covered a vast range of duties, including collaboration with departments both in and outside the Hotel, whereupon I was able ensure the business could progress by making good use of the external support that was available to it, and capitalising on the local tourist community to grow the reputation of the hotel within its surroundings. Show less
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Operations Administrator
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Jan 2007 - Jun 2010
In my Role at Furlong Resourcing I was chiefly responsible for the running of the Branch operations. Supporting the Consultants in all aspects of their role, providing resourcing for vacancies, compliance and data administration, and facilities management. I also provided support to the payroll manager, collating weekly and monthly contractor and employee payment, as well as contractor care and relocation services. In my Role at Furlong Resourcing I was chiefly responsible for the running of the Branch operations. Supporting the Consultants in all aspects of their role, providing resourcing for vacancies, compliance and data administration, and facilities management. I also provided support to the payroll manager, collating weekly and monthly contractor and employee payment, as well as contractor care and relocation services.
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Personal Assistant and Operations Manager
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Mar 2004 - Jan 2007
Personal Assistant to the Bursar *PA to the Bursar and Secretary to the Management Accountant and Bursary team. *Arranging the travel and transport for the overseas students at the start and end of each term. *Phone administration, including the overseeing of the Boarders telephone logging to billing system, school mobile phone contracts and basic configuration of the voicemail and extension system. * Assisting the accounts and Payroll manager with personnel, purchase ledger, and petty cash. *Administrator for School lettings external courses and events. Show less
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Customer Services Manager and Driver Co-ordinator
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Aug 2002 - Mar 2004
Improving and maintaining all aspects of customer service. *Dealing with complaints, quality control, and customer relations. *Monitoring and setting service levels provided by staff in the call centre, territory managers, and delivery drivers. *Liaising with all departments, and providing support overall. *Co-ordination of deliveries, including routing, cash handling, and providing a link to head office. *Providing extra cover in the call centre at busy times, invoicing and supplier correspondence. *Occasionally required to act as PA to depot manager. Show less
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Front of house manager
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Sep 1999 - Aug 2002
Ensuring that customer satisfaction and the level of service was kept at a very high standard. *Running of the Bar, Restaurant and Reception. Function, event and conference supervision. *Creation and overseeing of procedure guidelines. *Ordering, stock control, liaising with suppliers, and other departments in the hotel. *Control of staff levels, training staff, disciplining staff. *Using Global PMS booking programme in restaurant and reception. *Dealing with members of the public over the phone and in person. Show less
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Education
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2016 - 2017
Yeovil College
Adult Education and Training (AET) (PTLS), Adult and Continuing Education and Teaching -
2015 - 2016
Smart Training
CAVA Certificate in Assessing Vocational Achievment (QCF), Certificate in Assessing Vocational Achievment -
1991 - 1997
The Gryphon School
GCSE/A-Level, All -
1991 - 1995
The Gryphon School
General Certificate of, Education; including English Literature; Language, Maths and Sciences
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