Experience

Adizes Institute Worldwide

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Office Manager

  • Sep 2016 - Present



White's Vet Hospital

• Santa Barbara, California Area

• Medical Receptionist

  • Jun 2016 - Sep 2016



Natural Pack SA de CV

• Packaging and Containers Manufacturing

• Accounting Clerk

  • May 2016 - Jun 2016



ServiceMaster 24 Hour

• United States
• Construction
• 100 - 200 Employee

• Account Manager

  • Oct 2014 - Apr 2016

  -Operated as the lead point of contact for any & all matters specific to my customers -Built & maintained strong, long-lasting customer relationships -Developed a trusted advisor relationship w/key accounts, customer stakeholders & executive sponsors, subcontractors, venders & insurance agents -Ensured the timely & successful delivery of documents & job completion dates/times according to customer needs & objectives -Communicated clearly the progress of monthly/quarterly initiatives to internal & external staff as well as held weekly meetings coordinating all districts w/updates -Identified & grew opportunities within territories & collaborated w/sales teams to ensure growth attainment -Assisted w/high severity requests or issue escalations as they arose -Reorganized & redesigned all company documents to be uptodate, efficient, & proffesional -Implemented & wrote several effective new policies & procedures for various new systems personally created as well as creating documentaion for ones already in place. -Tracked & monitored assignments recieved from time based websites to ensure the company’s target scores were met to maintain on the program. -Created files, ensured proper documentation, signatures, properly scanned in documents & ensured they were maintained & up todate. -Provided customer service regarding collection issues, processed customer refunds, processed & reviewed account adjustments, resolved client discrepancies & short payments. -Responsible for monitoring & maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations as well as processed & created credit memos -Maintained a strong attention to detail & stayed goal oriented -Traced delinquent customers to new addresses by inquiring at post offices -Received payments & posted amounts paid to customer accounts. -Created an accounting spreadsheet used throughout the company to maintain & organize customer billing Show less



Cottage Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Care Technician

  • Jun 2011 - Aug 2014

  -Worked under the supervision of nursing & other medical staff to provide basic patient care, including assisting with patient care, planning & assessments such as recording vital signs, height, weight, input/output, collect & test specimens, report & record patients condition & patient treatments. -Helped patients with nutritional needs - check & deliver food trays, assist with feeding the patient if necessary, & refill water & ice & check for patient safety while eating if necessary -Assisted patients with their mobility - turn & positioning, do range of motion exercises, transferring patients to & from wheelchair, assist with ambulation -Other tasks included: answer phones, locate equipment, transport critical patients, assist with critical patients, foley catheters dressing changes, feed patients, assist with comfort measures, maintain safety measures, attend to patients & escort patients to treatment areas, clean rooms, & collect specimens. Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Aug 2010 - Oct 2012

  Spark revenue through sales techniques Accurately maintain cash resources by computing sales prices, receiving & processing payments. Demonstrate excellence in service & hospitality utilizing invaluable interpersonal communication skills Effective when working under pressure & manage time efficiently Clean & maintain supplies, tools, equipment, & storage areas in order to ensure compliance with safety regulations. Prepare & serve beverages in timely manner. Spark revenue through sales techniques Accurately maintain cash resources by computing sales prices, receiving & processing payments. Demonstrate excellence in service & hospitality utilizing invaluable interpersonal communication skills Effective when working under pressure & manage time efficiently Clean & maintain supplies, tools, equipment, & storage areas in order to ensure compliance with safety regulations. Prepare & serve beverages in timely manner.



Santa Barbara City College

• United States
• Higher Education
• 700 & Above Employee

• Security

  • Apr 2008 - Feb 2010

  Developed preliminary reports involving student violations. Patroled assigned area of school parking lot to issue tickets for overtime visitors or illegally parked vehicles. Strong ability to react effectively in emergency& stress situations; ability to exhibit problem-solving capability in coping with a variety of situations. Perambulation on foot & automobile with the application of strong observational practice. Performed various receptionist duties including, but not limited to, assisting callers, organizing appointments, typing reports, & message distribution. Show less