Lead Process Architect

• Jan 2020 - Present

Senior Consultant

• Dec 2018 - Dec 2019

Lead Process Architect/Contract Lead:As the Business Process and Value Lead, responsible for managing day to day activities of 8 process architects, report on the unit’s progress and achievements to senior leadership, manage resource and team work load, create and/or update operational processes. -Provide best-practice driven large and small group facilitation in virtual environments to create and document As-Is and To-Be business process models.Work efforts Lead: EHRM Behavioral Health, EHRM Ambulatory Provider, VA Supply Chain -Drive the elicitation and documentation of information needs and high-level detailed business requirements.-Develop Process Modeling Summary Reports, which included process models, activity descriptions, data objects and business functional mappings.-Collaborate with other BPA teams to ensure traceability to information models, requirements and business functions.-Lead the SIM Business Transformation and Risk Identification Management (BTRIM) project for the process team to create End to End process models for all VHA capabilities. This has resulted in the creation of 100+ clinical and operation process models to be elaborated with the VA Medical Centers in order to capture current state to be utilized as VA moves towards implementing a new Electronic Health Record System.-Provide stakeholder and client/customer relationship management.-Improve model usability by researching and completing business requirement mapping to business process models.

Senior Consultant

• Dec 2014 - Dec 2018

Process Architect:Lead work efforts and project teams focused on business process re-engineering (BPR), business process improvement (BPI), and business process modeling (BPM) leveraging business process model and notation (BPMN) 2.0, and model led requirements development for the Veterans Health Administration (VHA).- Provides best-practice driven large and small group facilitation in virtual facilitation environments- Provide stakeholder and client/customer relationship management- Improve model usability by researching and completing business requirement mapping to business process models- Maintain work product quality across the team by coordinating and updating the Business Process Architecture (BPA) User Guide

Consultant

• Feb 2014 - Nov 2014

- Provided operational support to CMS, Center for Consumer Information and Insurance Oversight related to the implementation of the Federally Facilitated Marketplace (FFM)- Oversaw the quality assurance reviews, developed processes and coordinated work across teams of 3+ over several weeks, resulting in comprehensive, clear findings reports for the customer- Offered guidance for process improvements including the identification of process gaps, and recommended process adjustments aimed towards improving efficiencies, standardization, and internal and external communications- Coordinated and implemented quality assurance (QA) activities involving the review of CMS communications, documentation, and reporting data in order to ensure accuracy- Developed and maintained various trackers designed to capture issuer communications, data concerns, and a record of QA activities including a database of inquiries received through a managed e-mail inbox and oversight of the certification status of all Qualified Health Plans in the FFM

Quality Manager/Facility Security Officer

• Feb 2011 - Feb 2014

- Direct and manage development and continued improvement for Company’s company wide Quality Management System (QMS)and ISO 9001:2008 compliance program; which includes 9 key business process across 8 different corporate business units- Ensure that processes needed for the QMS are established, implemented and maintained- Work with business units and managers to establish streamlined processes and documentation requirements- Conduct required quality related training for all company employees- Maintain document control software and procedures- Manage process change and improvement requests, conduct root cause analysis and assist in implementation as necessary- Use metrics and other reporting tools to ensure conformity and report to the CEO- Ensure the promotion of awareness of customer requirements throughout the organization. - Direct and manage regular internal audits and conduct training for auditors- Brief senior management on Quality Management System (QMS), process change/improvement requests, internal audit results and process statusLiaise with the external assessment body on all matters related to the external accreditation process - Act as liaison between corporate insurance broker and the CEO, renew policies and add additional coverage’s as required for new business opportunities--Assistant Facility Security Officer (AFSO): --Ensure company is in compliance with all NISPOM requirements --Confirm security clearances via JPAS for future, current and past employees --Manage and notify employees of pending periodic reviews --In and out process employees in JPAS --Coordinate Visit Authorization Requests (VARs) for new hires and clients as needed--Additional responsibilities while at Cambridge: Coordinate and facilitate weekly President Meetings, WebEx conference setup backup, organize and attend annual executive off-site meetings

Project Manager

• Mar 2008 - Jul 2011

Started as a Junior Project Manager assisting the Director with reporting and financial duties. Quickly moved to independently managing 4 projects full time and assisting part-time with 3 additional projects. Took on security duties and trained to become company wide Assistant Facility Security Officer. Continued balancing PM and FSO responsibilities in conjunction with Quality Manager duties. -Oversee the development and tracking of project plans and budgets. Establish and maintain project communications. Manage project estimations and the development of project deliverables. Establish and maintain processes to manage scope throughout the project life cycle. Identify and manage project issues. Set project quality and performance standards. Assess and manage risk over the project lifecycle. Maintain project tracking and information systems-Responsible for ongoing client satisfaction through day-to-day project contact for the customer-Manage peer-level client relationships (expectations, internal/external communications, escalation to senior management, customer feedback) -Provide regular briefings on status of accounts to senior management-Ensure all contract requirements are being met-Generate and update Delivery Order/Task Order Cost Proposals under existing and negotiated Time & Material Contracts-Provide proposal support through composing and editing technical proposal content, participating in data calls, and color team reviews and assist with proposal productions (i.e. artwork, printing, collating, binding, and packaging)--Additional responsibilities while at Cambridge: Coordinate and facilitate weekly President Meetings, WebEx conference setup backup, organize and attend annual executive off-site meetings

Program Budget Analyst

• Jun 2007 - Mar 2008

• Provide off site support to the US Air Force Financial Management Budget Operations, Pentagon.• Responsible for collecting data and completing several reports for the Operations and Maintenance Appropriation to the Office of the Secretary of Defense (OSD). • Assist with completion of Global War on Terror (GWOT) Justification Books.• Assist with GWOT budget drills from OSD as needed, such as database reconciliation.• Provide analytical decision support on Execution Programs as needed.• Research and deliver data for the Senator Coburn Annual DoD conference tasking

Project Management Assistant

• 2004 - 2008

• Part-time Student while school was in session (September through April only) (20 hrs/wk)• Was responsible for creating and maintaining IT Emergency Operations Kit • Was responsible for researching and testing document management software.• Planned and coordinated the CNU Security Roundtable Conference, May 2005.• Completed research and market analysis that includes review specifications, service support, and cost comparisons for numerous software programs for the CNU IT department.• Conducted surveys regarding campus network issues and provide results with recommendations to senior level staff. • Maintained IT Inventory Assets database and Current IT Project database.• Compiled weekly activity logs of IT analysts.

Intern

• 2004 - 2007

• Summer Internship for 3 consecutive years (May through September only)• Managed web based registration site for Air Force Automated Budget Interactive Database and Execution System (ABIDES) classes.• Assistant-instructor of ABIDES Training course.• Performed research of specific programs in support of the NORTHCOM Knowledge Management Tool and returned for implementation.• Performed administrative tasks including: answering phones, filing, and research. • Summer Internship for 3 consecutive years (May through September only)• Managed web based registration site for Air Force Automated Budget Interactive Database and Execution System (ABIDES) classes.• Assistant-instructor of ABIDES Training course.• Performed research of specific programs in support of the NORTHCOM Knowledge Management Tool and returned for implementation.• Performed administrative tasks including: answering phones, filing, and research.