Experience

Inland Homes

• Real Estate
• 1 - 100 Employee

• Warranty Manager

  • Dec 2022 - Present

• Warranty Service Coordinator

  • Sep 2020 - Oct 2023

  Prepare, submit and track warranty repair orders and claims according to warranty terms and company policy. Pay close attention to detail, accuracy and timeliness of claims to ensure homeowner satisfaction. Process payment requests from building partners. Review and determine warranty claim coverage. Analyze problems, identify trends and develop strategies for maximizing the claim process. Establish and maintain relationships with the building partners' designated warranty representatives.



Hilton Clearwater Beach

• Clearwater Beach, FL

• Catering Sales Manager

  • Feb 2016 - Sep 2020

  Responsible for the prospecting, selling, contracting, and execution of catering events in the hotel, specifically local corporate, social and wedding business. Create and administer all contractual agreements pertaining to meeting space, food and beverage and special concessions. Responsible for maximizing food and beverage revenues by solicitation of new business and up-selling to existing business. Effectively communicate to all hotel departments the information necessary to successfully meet the group’s needs while maintaining a good client relationship. Strong interpersonal skills to assess client needs, negotiate pricing and provide overall guest satisfaction. Show less



Hyatt Regency Suites Atlanta NW

• Hospitality
• 1 - 100 Employee

• Sales & Catering Manager

  • May 2015 - Dec 2015

  Responsible for the prospecting, selling, contracting, and execution of catering events in the hotel. Create and administer all contractual agreements pertaining to meeting space, food and beverage and special concessions. Responsible for maximizing food and beverage revenues by solicitation of new business and up-selling to existing business. Effectively communicate to all hotel departments the information necessary to successfully meetthe group’s needs while maintaining a good client relationship. Strong interpersonal skills to assess client needs, negotiate pricing and provide overall guest satisfaction. Show less



TMX Finance Family of Companies

• Financial Services
• 700 & Above Employee

• Staffing Supervisor

  • Oct 2014 - May 2015

  Responsible for workforce planning for approximately 1,500 store locations. Developed quarterly staffing budgets for each location based on key performance metrics, maintained accurate reports and managed corporate relations with field offices. Trained, developed and mentored two direct reports.

• Staffing Coordinator

  • May 2014 - Oct 2014

  Maintained staffing operations across the board. Obtained daily staff requests and filled them efficiently. Upheld an accurate system for tracking staffing levels. Created and maintained daily staffing reports.



North Point Hospitality Group

• Sales & Catering Manager

  • Jun 2012 - May 2014

  Contracted groups and social events that wanted to book at any of our 5 Savannah hotel properties. Those properties include the Hilton Garden Inn Savannah Historic District, the DoubleTree by Hilton Savannah Historic District, the SpringHill Suites Savannah Historic District, the Hilton Garden Inn Savannah Midtown and the Hampton Inn & Suites Savannah Midtown.

• Sales Coordinator

  • Oct 2009 - Jun 2012

  Organized all the details for each and every group coming into the hotel. Input rooming lists, processed payment, coordinated meeting space details, etc.

• Front Desk Associate

  • Aug 2009 - Oct 2009

  Guest service associate. Checked people in and out of the hotel and assisted guests with any issues while staying at the hotel. Made reservations and aided in the daily activities of the hotel.



Morgan Gallo Events

• United States
• Events Services
• 1 - 100 Employee

• Assistant Wedding Coordinator

  • Oct 2008 - Dec 2013

  Responsible for handling the sales, administration and logistics for weddings and events. Managed negotiations and contracts for venues, catering and entertainment. Served as a liaison between customers and vendors to achieve desired results. • Planned, coordinated and directed over 160 weddings, earning excellent customer satisfaction ratings. • Conducted extensive research and site visits, always ensuring that the customer received the best rates and services. Responsible for handling the sales, administration and logistics for weddings and events. Managed negotiations and contracts for venues, catering and entertainment. Served as a liaison between customers and vendors to achieve desired results. • Planned, coordinated and directed over 160 weddings, earning excellent customer satisfaction ratings. • Conducted extensive research and site visits, always ensuring that the customer received the best rates and services.