Experience

The Eden Club

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Global Events Manager

  • Jul 2019 - Present

• Events Coordinator

  • Mar 2018 - Jul 2019



IMG

• United States
• Entertainment Providers
• 700 & Above Employee

• Golf Clients Assistant

  • Sep 2017 - Mar 2018

• Golf Clients Intern

  • Jun 2017 - Aug 2017

  As the golf clients intern, I assisted managers with client representation at both The Open at Royal Birkdale and The RICOH Women's British Open at Kingsbarns. This involved hosting players and clients at the IMG house and attending meetings with players, managers and sponsors throughout the tournaments.Furthermore throughout my time on the internship, I also assisted the events team in organising the RICOH Women's British Open which involved running the registration of the players and players lounge reception desk, assisting with the organisation of the pre-tournament Pro-Am competition and ensuring IMG players attended their press conferences and media commitments.

• Client Management Assistant

  • Oct 2016 - Jun 2017

  Leading up to event days, as a Client Management Assistant, I have been responsible for selling hospitality tickets for large events such as the upcoming Adele concert. I sold these tickets exclusively to high profile Club Wembley members. This require strong written and verbal communication skills, organisation and an ability to stay calm in high pressured situations. Selling was vital to this role, along with an interest in the events industry. On my first day of selling, I sold over £15,000 worth of hospitality tickets.



Golfbreaks

• United Kingdom
• Travel Arrangements
• 100 - 200 Employee

• Customer Service Agent

  • Jul 2015 - Aug 2016

  My placement year was at Golfbreaks.com working in the customer service department, with a short period on the UK sales team. My responsibilities were: - Managing existing golf break bookings – communicating with customers and suppliers when dealing with any amendments to booking details and offering new quotes for any changes. - Providing an after sales service to clients by organising any ‘extras’. - Dealing with customer feedback and any queries that arise prior to, or during their breaks. - Working closely with the sales team to ensure high levels of customer service are maintained from the initial point of contact and throughout the entire booking process. My time in the sales department gave me experience in: -Contacting new and existing customers, understanding their needs through a sales cycle, and using this information to offer a series of recommendations that suit these requirements. -Managing workload to ensure a timely follow up on all enquiries. - Demonstrating effective communication and integration with other teams across the business to help achieve the sales objectives. - Increasing conversion by offering heightened levels of customer service.



Racepace Triathlon Club

• Marketing Assistant

  • Jun 2013 - Jul 2013

  - I was responsible for general administration work, adapting the website weekly to keep it fresh and updated and creating and sending the weekly newsletter. - Responsible for the running of the social media. - Organisation of race days across the UK. - I was responsible for general administration work, adapting the website weekly to keep it fresh and updated and creating and sending the weekly newsletter. - Responsible for the running of the social media. - Organisation of race days across the UK.