Contract Assessor

• Jan 2023 - Present

Trainer/Lead Trainer - Business Administration

• May 2016 - Feb 2023

- Managing student enquiries through OpenSpace LMS for both domestic and international students- Facilitating and moderating student discussion through OpenSpace LMS- Facilitating online and live webinars - Collaborating with Training Operations Manager on student engagement strategies- Contributing and maintaining a register for course improvements- Creating cases relating to student queries , IT support and learning & assessment changes- Participating in assessment validation and moderation- Internal system training to new staff- Generating system reports using SalesForce- Tracking of Net Promoter Score (NPS ) data and student feedback- Development of new assessment content and resources- Reviewing course content prior to release on OpenSpace LMS- Updating course content as required on OpenSpace LMS- Completing Recognition of Prior Learning (RPL) & Credit Transfer applications submitted by students- Developing FAQ and Assessment tips for students- Assisting the Training Operations Manager with the review of assessor matrices and professional development plans- Assisting with the review of Learning Assessment Strategies’, course content and course outlines as instructed by the Training Operations Manager- Assisting with the management of team members- Reviewing course outlines against marketing material for consistency- Liaising with the student resolutions team staff regarding course and assessment disputes and appeals- Working collaboratively with student support staff regarding administrative and general support enquires- Supporting the Training Operations Manager in their duties as required- Managing the internal Ernst & Young Executive Assistant Placement Program to establish work integrated learning opportunities for students- Representing the Business, Finance & Technology team as OpenSpace Champion involving meeting with the OpenSpace team to discuss project roll out features, timelines and impacts on staff and students Show less

Compliance Officer (Project Role)

• Dec 2018 - Apr 2019

- Planning and coordinating with the Compliance team high risk units for Post Validation review- Collaborating with multidisciplinary teams across Open Colleges- Maintaining the updated validation documentation on the SharePoint drive- Leading & participating in validations as per schedule- Completing compliance documentation to meet regulatory standards- Maintaining industry currency through professional memberships and subscriptions- Assisting the team with administrative duties as required during audits Show less

Scheduling Officer

• Jan 2023 - Present

Research Assistant/Project Officer

• Feb 2022 - Feb 2023

Owner

• Aug 2021 - Present

- School first day board designs - School first day board designs

Inspiring Educator/Trainer & Assessor for Business & Business Administration

• Oct 2014 - Mar 2016

- Mentoring and motivating students through their study- Facilitating one-on-one learning with students through their identified learning needs- Scheduling and leading weekly workshops for students - Building integrity with students and staff to maintain professional relationships- Providing online and phone support for students to assist them with their progression and skill growth- Marking students assessments to the required criteria and ASQA standards- Maintaining student records through entries in the SMART system- Operating an online Facebook account to promote student engagement and communication- Utilising Moodle software to assist students with accessing resources and delivering content- Delivering regular iPad Workshops to students as being the nominated branch Mobile Innovator- Participation in the Evocca eLearning Apple Program to promote student engagement and learning through the use of the Apple iPad - Maintaining industry currency through registered memberships and regular professional development- Assisting other staff within their roles within the college environment Show less

Student Services Officer

• Jun 2013 - Oct 2014

- Training new SSO’s within their newly appointed roles- Manage monthly budgets to order stationery and food supplies for students and staff- Liase with potential stakeholders and Job Search Agencies on a regular basis- Develop a weekly and bimonthly newsletter publication that is distributed to staff, students and key stakeholders- Provide an outstanding experience to all students, staff and prospective students- Deliver basic workshops to students including topics on iPad’s and Microsoft Word- Manage documentation and data for student enrollments- Manage and update student information in SMART system- Assist with telephone enquiries for potential students- Assist with the coordination of branch events and exposure for the College- Provide administration support to other teams members (including Branch Manager, Course Advisor and Tutors)- Provide support, motivation and mentoring to students to help them achieve their dreams Show less

Contracts Administrator

• Dec 2011 - Sep 2012

- Assisting management in running daily operations - Organising customer appointments and arranging relevant materials required for the job - Assisting with telephone enquiries - Coordinating travel itineraries and accommodation for the contractor teams - Coordinating marketing activities and promotional material - Assisting management in running daily operations - Organising customer appointments and arranging relevant materials required for the job - Assisting with telephone enquiries - Coordinating travel itineraries and accommodation for the contractor teams - Coordinating marketing activities and promotional material

Business Development Manager (Inside Sales)

• Jun 2011 - Nov 2011

- Top 10 sales professional within the company nationwide - Contacting prospective clients by providing an online solution for market advertising - Creatively presenting deal packages to prospective clients by identifying current market trends and new approaches - Managing all client activity into the Salesforce CRM - Top 10 sales professional within the company nationwide - Contacting prospective clients by providing an online solution for market advertising - Creatively presenting deal packages to prospective clients by identifying current market trends and new approaches - Managing all client activity into the Salesforce CRM

Account Manager

• Apr 2005 - Apr 2011

- Achieved yearly sales targets and received 2009 Sales Rep of the Year - Manage and develop business relationships with a portfolio of national clients, franchises, agencies and small/medium businesses - Liasing with an estimating, production and dispatch team to meet tight deadlines and client requirements - Create and implement new marketing and promotional strategies to current and prospective clients - Managing a division of the company (Picton Online) which is a time sensitive and strict weekly print run which groups flyers and brochures together to provide clients with an high quality, economical and guaranteed delivery product. - Achieved an average annual growth of 30% of sales over the last consecutive financial years - Managing the social networking and internal company website, promoting current marketing, company achievements and development - Organising a stand at a trade show - Providing design and paper stock advice to clients in order to best target their market - Working closely with distribution mediums to coordinate client delivery deadlines - Administrative duties including order taking, purchase orders, answering phones, greeting customers and suppliers, updating the Legrande CRM database, processing and invoicing of jobs Show less