Senior Program Manager

• Dec 2022 - Present

Program Manager

• Sep 2022 - Dec 2022

Program Manager - Contract Development, Property Management

• Sep 2021 - Sep 2022

Work with National Sales and Real Estate to support operational teams and serve as the national liaison to identify best practices, drive consistency and coordinate communication regionally and nationally. Responsible for translation and communication of negotiated deals and terms to ensure consistent implementation and quality assurance across the nation. ★ Lead strategy for large-scale programs to drive the company's digital evolution.★ Proactively identify opportunities to streamline processes to enhance the customer experience and meet deliverable expectations.★ Collaborate with stakeholders in the evolution of Crown Castle's delivery strategies and implement tools for standardization that result in cost savings. Show less

Program Manager - Monitoring Support, Towers PMO

• Jul 2020 - Sep 2021

Lead the Monitoring Support team within the Towers PMO, with a focus on communication, change management, training, and effective reporting. Provide program and project management support to Towers Project Delivery to assist with delivering on time and on budget for our customers. ★ Liaise with the Business Performance team and various other stakeholders on process changes and other internal initiatives. ★ Create Project Management Principles training content for Project Delivery and associated service partners. ★ Assist with the development of the project management maturity roadmap as well as the training roadmap for Towers Project Delivery.★ Serve as the Project Manager for two major internal projects - Project Delivery Roles & Responsibilities and Reporting.★ Ensure consistent and clear communication and dissemination of process changes that impact Project Delivery teammates. ★ Develop and lead various initiatives to improve the teammate experience, including the PMO Advisory Panel and the creation of collaborative Microsoft Teams Channels for Project Coordinators, Associate Project Managers, and Project Managers. ★ Collaborate with Project Delivery Program Managers and Business Performance/Finance to streamline reporting and monitor program and project health. Show less

Project Manager, Towers PMO

• Dec 2019 - Jul 2020

Coordinate with the Innovation & Learning team to develop and maintain Project Management training material. Facilitate relationship building with supporting lines of business and leverage relevant training material to support the organization’s delivery of consistent programs and projects.★ Develop and launch Project Management Principles course programs for Towers/Network teammates. ★ Monitor training completion and provide updated reporting to appropriate leadership.★ Serve as Project Manager for internal initiatives and ensure appropriate stakeholder engagement on all assigned projects. ★ Support customer program teams during initiating, planning and closing process groups. Show less

Manager, Product Development

• Jan 2019 - Dec 2019

Manage all aspects of project management within the Product Development division. Tasked with leading an array of initiatives, including supervision of employees. Manage end-to-end projects to include initial ideation, creation of project timelines and prioritization of deliverables. ★ Responsible for overseeing project and process management of products in development and pre-development pipelines for GNC private label products. ★ Manage all aspects of Product Development Projects & Tasks ★ Create project timelines and prioritization measures and ensure projects meet all requirements. ★ Track and report project status to all cross functional partners. ★ Conduct cost analysis. ★ Oversee timely and accurate completion of executive reports on a weekly and monthly basis. Show less

Associate Vice President of Academics

• Mar 2015 - Dec 2018

★ Promoted from Director of Academic Operations to Associate Vice President of Academics after less than one year. As Director of Academic Operations, oversaw transition and integration efforts following the acquisition of Kaplan Higher Education. ★ Directs the Academic Operations team and the Registrar team, managing six direct reports and a total headcount of 22 staff members. ★ Defines policies, leads team training, and manages exceptions for 70 campus locations; directs projects that have included process mapping and re-engineering for all corporate and campus-based Academic Operations teams. ★ Responsible for regulatory compliance and reporting for all campuses to ensure adherence to accreditation standards and state requirements. ★ Tracks academic performance metrics by using an internal dashboard reporting system; oversees a survey process to secure feedback from students and graduates. ★ Improved a key metric from 85% to 97% while delivering positive results across cost savings and SLA targets. ★ Automated routine administrative tasks, enabling the reduction of registrar staff by 75% over two years and the achievement of $400K in savings. ★ Nominated to the Leadership Executive Action Program (LEAP), a one-year initiative sponsored by the CEO and designed to foster leadership development among 12 participants. Show less

Operations Analyst/Executive Assistant - Field Operations

• Dec 2011 - Mar 2015

★ Supported the Vice President of Field Operations, four Regional Vice Presidents of Operations, and approximately 20 other executives. ★ Handled travel logistics, planned meetings, assisted in budget formulation, monitored P&L at the campus level, and provided reports and analysis. ★ Traveled to campuses to lead training, compliance remediation, and audits. Trained campus managers and staff in report generation and interpretation, and answered questions on company policies. ★ Served on committees to review processes and identify opportunities for improvement. ★ Recognized as Employee of the Year. Show less

Executive Assistant

• Sep 2005 - Dec 2011

★ Responsible for administrative support for the East Group Vice President, three Regional Vice Presidents of Operations, three Regional Vice Presidents of Admissions and Marketing and several other executives. ★ Developed reports providing insight into the performance of multiple operational areas. ★ Facilitated efforts to improve student retention across 26 campuses in the East. ★ Responsible for administrative support for the East Group Vice President, three Regional Vice Presidents of Operations, three Regional Vice Presidents of Admissions and Marketing and several other executives. ★ Developed reports providing insight into the performance of multiple operational areas. ★ Facilitated efforts to improve student retention across 26 campuses in the East.