Administrative Assistant, Government Relations, Marketing

• Sep 2022 - Present

Asset Management Group Leader

• Oct 2021 - Sep 2022

Asset Management Specialist

• Jul 2014 - Nov 2021

• Utilize the CAPA System (Trackwise) and work side by side with Quality Assurance on a daily basis to ensure that area business processes are recorded to maintain compliance in Clinical Supply Mode/GMP areas in regards to new instrumentation, changes to existing instrumentation and instrumentation that is being decommissioned. • Provide records management support for Analytical Instrument Qualification forms, IQ, OQ and PQ documentation on both new and existing pieces of instrumentation. • Schedule and prioritize the preventative maintenance and performance qualification of over 900 instruments. Participate in Laboratory and instrument relocation planning. • Accommodate OEM (original equipment manufacturer) field service engineers while on-site performing preventative maintenance or repair activities. Maintain the OEM service contract list and request renewal quotes from vendors and subsequently notify the Lilly direct report when renewal is coming due • Provide client support to client in the pharmaceutical industry • Upload pre-approved and executed protocols into Regulus repositories

Front Desk Coordinator

• Mar 2014 - Jul 2014

• Answer incoming calls using a multi-line phone • Maintaining daily logs for loan officers • Send out daily text blasts to prospective clients • Maintain front desk appearance and assist with incoming guests • Stack and prepare loan files to be delivered to loan processors • Maintain, stock, and order inventory • Answer incoming calls using a multi-line phone • Maintaining daily logs for loan officers • Send out daily text blasts to prospective clients • Maintain front desk appearance and assist with incoming guests • Stack and prepare loan files to be delivered to loan processors • Maintain, stock, and order inventory

Intake Coordinator

• Jan 2014 - Jun 2014

• Answer incoming calls using a multi-line phone to schedule reservations • Maintaining daily logs for sales representatives • Enter requests from prospective students via e-mail, fax, or mail • Maintain front desk appearance and assist with incoming guests • Acquire credit card information for textbook orders • Answer incoming calls using a multi-line phone to schedule reservations • Maintaining daily logs for sales representatives • Enter requests from prospective students via e-mail, fax, or mail • Maintain front desk appearance and assist with incoming guests • Acquire credit card information for textbook orders

Eligibility Specialist

• Dec 2013 - Jan 2014

• Handle inbound client calls and written correspondence regarding member eligibility • Making appropriate updates to ensure members maximize the use of their prescription benefit program • Maintain accurate and complete documentation of all contacts • Enter requests from clients via e-mail, fax, or mail • Handle inbound client calls and written correspondence regarding member eligibility • Making appropriate updates to ensure members maximize the use of their prescription benefit program • Maintain accurate and complete documentation of all contacts • Enter requests from clients via e-mail, fax, or mail

Volunteer

• 2014 - 2014

Volunteer

• 2014 - 2014

Sleep Care Professional

• Mar 2011 - Nov 2013

• Coordinate a multi-line phone system in order to assist patients with their medical needs • Support patients with positive customer service. Activities include: updating records, tracking patient issues and processing incoming patient requests • Manage orders for replacement supplies for patients in Aevum and iAssist applications • Oversee a small group of employees to ensure that they are on task and meeting their individual goals • Coordinate a multi-line phone system in order to assist patients with their medical needs • Support patients with positive customer service. Activities include: updating records, tracking patient issues and processing incoming patient requests • Manage orders for replacement supplies for patients in Aevum and iAssist applications • Oversee a small group of employees to ensure that they are on task and meeting their individual goals

Youth Development Professional

• Jan 2011 - Mar 2011