Hollie Harrison
Head Of Commercial Operations- Enterprise at Alcumus- Claim this Profile
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Bio
Nadia Wong
Hollie and I worked on the same team at Hootsuite over a period of 2 years. Hollie was absolutely amazing to work with and always brought positive energy to the team on a daily basis! She is a team player and an advocate to her clients, always striving to provide value and best in class service both internally and externally. Hollie would be an asset to have on any team!
Sofia Norberg
Hollie is an absolute gem and a pleasure to work with! She is fantastic with our customers and she brings great energy to the team! In the 6 months we've worked together, she has really helped define and improve our customer journey, while also being a big part in improving our gross and net renewal rates. She has a "can do" attitude and is great a solving problems / providing solutions. I'm so pleased to have her on the team, her ideas and experiance from previous CS roles has really helped us to improve our processes. On top of that she is such a warm person, and I feel really fortunate to be working alongside her!
Nadia Wong
Hollie and I worked on the same team at Hootsuite over a period of 2 years. Hollie was absolutely amazing to work with and always brought positive energy to the team on a daily basis! She is a team player and an advocate to her clients, always striving to provide value and best in class service both internally and externally. Hollie would be an asset to have on any team!
Sofia Norberg
Hollie is an absolute gem and a pleasure to work with! She is fantastic with our customers and she brings great energy to the team! In the 6 months we've worked together, she has really helped define and improve our customer journey, while also being a big part in improving our gross and net renewal rates. She has a "can do" attitude and is great a solving problems / providing solutions. I'm so pleased to have her on the team, her ideas and experiance from previous CS roles has really helped us to improve our processes. On top of that she is such a warm person, and I feel really fortunate to be working alongside her!
Nadia Wong
Hollie and I worked on the same team at Hootsuite over a period of 2 years. Hollie was absolutely amazing to work with and always brought positive energy to the team on a daily basis! She is a team player and an advocate to her clients, always striving to provide value and best in class service both internally and externally. Hollie would be an asset to have on any team!
Sofia Norberg
Hollie is an absolute gem and a pleasure to work with! She is fantastic with our customers and she brings great energy to the team! In the 6 months we've worked together, she has really helped define and improve our customer journey, while also being a big part in improving our gross and net renewal rates. She has a "can do" attitude and is great a solving problems / providing solutions. I'm so pleased to have her on the team, her ideas and experiance from previous CS roles has really helped us to improve our processes. On top of that she is such a warm person, and I feel really fortunate to be working alongside her!
Nadia Wong
Hollie and I worked on the same team at Hootsuite over a period of 2 years. Hollie was absolutely amazing to work with and always brought positive energy to the team on a daily basis! She is a team player and an advocate to her clients, always striving to provide value and best in class service both internally and externally. Hollie would be an asset to have on any team!
Sofia Norberg
Hollie is an absolute gem and a pleasure to work with! She is fantastic with our customers and she brings great energy to the team! In the 6 months we've worked together, she has really helped define and improve our customer journey, while also being a big part in improving our gross and net renewal rates. She has a "can do" attitude and is great a solving problems / providing solutions. I'm so pleased to have her on the team, her ideas and experiance from previous CS roles has really helped us to improve our processes. On top of that she is such a warm person, and I feel really fortunate to be working alongside her!
Credentials
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Hootsuite Platform Certificate
Hootsuite AcademyAug, 2018- Nov, 2024
Experience
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Alcumus
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United Kingdom
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IT Services and IT Consulting
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400 - 500 Employee
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Head Of Commercial Operations- Enterprise
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Dec 2021 - Present
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Manager, Customer Success Operations
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Apr 2021 - Nov 2021
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Contracts Advance
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United Kingdom
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Information Services
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1 - 100 Employee
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Senior Customer Success Manager
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Oct 2020 - Apr 2021
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Hootsuite
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Canada
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Software Development
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700 & Above Employee
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Customer Success Manager
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Jul 2018 - Sep 2020
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Jane.app
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Canada
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Software Development
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200 - 300 Employee
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Manager, Customer Success EMEA
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May 2016 - Jul 2018
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JJ Bean Coffee Roasters
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Canada
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Food and Beverage Services
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1 - 100 Employee
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Retail Manager
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Feb 2011 - May 2016
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Sainsbury's
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United Kingdom
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Retail
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700 & Above Employee
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Assistant Buyer
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Mar 2010 - Jan 2011
Presenting to senior management, minute taking, managing critical path, working to targets and deadlines, communicating within a team, multitasking during busy periods, negotiating with suppliers, purchasing products for 547 stores nationwide whilst maintaining margins. Presenting to senior management, minute taking, managing critical path, working to targets and deadlines, communicating within a team, multitasking during busy periods, negotiating with suppliers, purchasing products for 547 stores nationwide whilst maintaining margins.
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Her Majesty's Prison and Probation Service (HMPPS)
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United Kingdom
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Government Administration
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700 & Above Employee
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Human Resourses Advisor
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Apr 2008 - Jan 2009
Running reports daily to monitor and record absences for all staff throughout 144 establishments within the UK, treating each case as individual before deciding on the appropriate warning action or if a referral to occupational health therapist was required, communicating with line management and governors, general administration. Running reports daily to monitor and record absences for all staff throughout 144 establishments within the UK, treating each case as individual before deciding on the appropriate warning action or if a referral to occupational health therapist was required, communicating with line management and governors, general administration.
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Peacocks
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United Kingdom
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Retail
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700 & Above Employee
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Assistant Buyer
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Jun 2006 - Aug 2007
Presenting weekly trade, placing orders, benchmarking, presenting ranges to senior management, meeting with suppliers, minute taking, conducting critical path meetings, managing timelines, and working to deadlines. Presenting weekly trade, placing orders, benchmarking, presenting ranges to senior management, meeting with suppliers, minute taking, conducting critical path meetings, managing timelines, and working to deadlines.
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Education
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2004 - 2008
The Manchester Metropolitan University
BSc, International Marketing
Community
