Experience

Cybershield Security

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Travel & Account Manager

  • Dec 2019 - Present

  • Coordinate and manage complex travel itineraries while facilitating group travel arrangements, including conferences, meetings, and team-building events. • Monitor and analyze travel data to identify trends, optimize travel programs, generate insightful reports for management, and reduced expenses by 15% in 6 months through program optimization. • Use online booking system to coordinate travel logistics for business executives and VIP clients. • Secures 12 reliable vendors for the company saving 20% on travel packages. • Develop and maintain a network of reliable travel agencies and local vendors to provide additional support and competitive rates for travel packages. Ensures client satisfaction by addressing their unique needs and fostering strong relationships. • Manage multiple accounts while maintaining attention to detail and delivering high-quality service. • Oversee the end-to-end booking process, including ticketing and exchanges, while working within the company’s guidelines and standards. • Utilize exceptional selling and communication skills to up-sell SaaS software opportunities after training course purchases. • Utilized CRM to proactively solicit new business opportunities and contacts, contributing to a 27% increase in new business for assigned accounts. • Present tailored benefits and features of cyber security solutions to meet customer needs, resulting in a 15% increase in customer satisfaction for assigned accounts. Show less



Noirbnb

• United States
• Travel Arrangements
• 1 - 100 Employee

• Experience Director

  • Jan 2017 - Present

  • Spearhead and oversee all aspects of the travel experience, ensuring seamless and memorable journeys for clients.• Build and nurture strong client relationships, serving as the primary point of contact and addressing their unique needs and preferences.• Develop tailored travel itineraries, curating unique experiences and destinations based on client preferences, interests, and travel objectives.• Lead and manage a dedicated team of travel professionals, fostering a collaborative and client-centric environment.• Utilize industry knowledge and data analysis to optimize travel programs, identifying trends and opportunities for cost savings and enhanced client satisfaction.• Cultivate and maintain a network of trusted travel agencies, local vendors, and partners to provide competitive rates and exclusive experiences for clients.• Implement rigorous quality assurance measures to ensure the highest level of service, safety, and satisfaction throughout the travel experience.• Conduct thorough client consultations to understand their travel preferences, objectives, and expectations, tailoring experiences to exceed their aspirations.• Stay informed about the latest developments, trends, and innovations in the travel industry, keeping clients well-informed and offering cutting-edge travel recommendations.• Oversee end-to-end travel logistics, from transportation and accommodations to activities and excursions, ensuring a seamless and hassle-free experience.• Manage travel support for special events, conferences, and group travel, coordinating logistics for large groups and ensuring the success of various travel-related events.• Effectively address any issues or challenges that may arise during travel, providing swift and effective solutions to ensure client satisfaction.• Actively seek opportunities for process improvement and service enhancement, continuously raising the bar for exceptional travel experiences. Show less

• Travel Representative

  • Jan 2016 - Jan 2017

  • Met with clients to determine travel needs, budgets and preferences.• Sold and coordinated transportation, accommodations, insurance, tours and activities.• Advised clients regarding destinations, cultures, customs, weather and activities.• Collected payments, books travel arrangements and pays applicable fees.• Handled travel issues, conflicts, complaints, cancelations and refunds.• Built and maintains relationships with travel and tour vendors.• Attended travel seminars and conferences.• Conducted research on destinations and industry trends.• Maintained accurate records of bookings, payments, transactions, phone calls and meetings.• Contributed to agency efforts by accomplishing related tasks as needed. Show less



Guilford County Schools

• United States
• Education Administration Programs
• 700 & Above Employee

• School Counselor & Graduation Coach

  • Jun 2016 - Dec 2019

  • Provided career counseling, academic advising, and social-emotional support to 200+ high school students. • Worked with students to develop individualized plans to meet academic and post-secondary goals.• Served as 504 Coordinator and Scholarship Coordinator.• Assisted students with college transition services, college admissions applications, and financial aid.• Coordinated and facilitated all aspects of pre- and post-graduation process; the commencement ceremony, listing of graduates and scholarship recipients, ordering and distribution of materials for graduation like caps and gowns, diploma and diploma covers; preparation of graduation program, and coordination of prom, senior night and the senior field trip.• Coordinated and implemented senior meetings with topics ranging from college. admissions/applications, financial aid, and scholarships to finding the right college fit.• Responded to early alerts and assist identified students in need of additional support with resources that support retention, high school graduation, and options after high school.• Co-facilitated Intervention Team to help ensure academic success. Show less

• Recruitment, Retention, & Travel Coordinator

  • Aug 2012 - Jun 2016

  • Lead the Recruitment and Retention Department's travel initiatives, ensuring efficient processes and effective candidate engagement.• Oversaw the maintenance and regular updates of the recruitment staff travel database to ensure real-time tracking of travel details.• Educated prospective students on the benefits of attending specialized programs within GCS.• Maintained 96% customer satisfaction with cost-effective itineraries.• Presented weekly ARC reports detailing recruitment travels, outcomes, and actionable insights.• Collaborated closely with cross-functional teams and peers to strategize and implement cost-effective travel plans, encompassing flight bookings, hotel accommodations, and transportation arrangements.• Designed, updated, and upheld the standard operating procedures for recruitment-related travel, ensuring seamless flight, lodging, and expense reporting workflows. Show less



North Carolina Agricultural and Technical State University

• Higher Education
• 700 & Above Employee

• Field Education Program Manager

  • Sep 2010 - Aug 2012

  • Managed the Field Education Program including intern placements in various school systems.• Developed and managed the field education database. • Monitored and managed student prerequisites for field placements and Monitored field units. • Served as Co-Chair field of SOE faculty meetings. • Co-Lead field education student/agency orientations. • Assisted with orientation, course selection, course withdrawal, and program changes. • Monitored students’ educational progress. • Analyzed data from student surveys to identify appropriate actions to improve overall student outcomes and retention. • Conducted both formative and summative evaluations of the program. • Produced quarterly reports for purposes of program evaluation and accreditation. Show less

• Administrative Assistant (Travel Coordination)

  • Jun 2007 - Sep 2010

  • Worked to increase student satisfaction and maintain positive long-term relationships with external organizations, resulting in a 95% retention rate among students in the program.• Provided faculty support including event coordination, frontline office duties, and making travel/lodging arrangements.• Made domestic and international travel arrangements for faculty using CONCUR travel requests and procedures.• Ensured faculty and visitors adhered to university and global travel regulations, verifying the completion of necessary travel documentation (pre- and post-travel).• Set up appointments and conduct campus tours as appropriate.• Acted as a pivotal communication bridge, liaising with faculty to update any alterations in travel plans, event schedules, or dates.• Partnered with Event Planners to manage travel support for meeting participants, sometimes managing concurrent events and large groups.• Participate in travel industry conferences and events to stay informed about the latest developments and technologies, stayed up-to-date with industry trends, travel regulations, and best practices to provide accurate and relevant travel recommendations. Show less