Holli Kraushaar
Supervisor Marketplace at Laguna Cliffs Marriott Resort & Spa- Claim this Profile
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Bio
Credentials
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The Power of Loyalty for Associates
-Jun, 2018- Oct, 2024 -
Guest Experience
-May, 2017- Oct, 2024 -
Foundation of Leadership
-Apr, 2014- Oct, 2024 -
Learning Coach
-Jan, 2013- Oct, 2024 -
OSHA
-Jul, 2018- Oct, 2024
Experience
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Laguna Cliffs Marriott Resort & Spa
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United States
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Hospitality
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1 - 100 Employee
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Supervisor Marketplace
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Apr 2022 - Present
Creating a welcoming experience to the Marketplace for grab and go items. Preparing catered lunches, gift bags for events and group business. Bike rentals, surfboards and additional concierge services that the guest my need. Also handling the in room water program to generate more revenue for the marketplace. Vendor relations and guest satiation. GSS committee, Recon's. Creating a welcoming experience to the Marketplace for grab and go items. Preparing catered lunches, gift bags for events and group business. Bike rentals, surfboards and additional concierge services that the guest my need. Also handling the in room water program to generate more revenue for the marketplace. Vendor relations and guest satiation. GSS committee, Recon's.
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Artia Senior Living
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Laguna Niguel, California
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Hospitality Manager
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Nov 2018 - Dec 2020
Responsible for the following schedule, hiring, training, evaluations, serve as the contact point for all residents requests and phone calls also any emergency concerns. Coordinations of transportation and make sure we uphold the five star level of care to all residents. Responsible for the following schedule, hiring, training, evaluations, serve as the contact point for all residents requests and phone calls also any emergency concerns. Coordinations of transportation and make sure we uphold the five star level of care to all residents.
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The Ritz-Carlton Laguna Niguel
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Dana Point
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Group Sales Coordinator Spa
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Mar 2012 - Nov 2018
Acts as liaison between Directors of Global Accounts Executives and hotel to obtain availability and appropriate information for incoming leads while also providing lateral service to other departments. Assists in analyzing and reporting marketing industry lead management software. Process proposals, monthly reports, expense reports and invoices. Monitor and ensure all project completion dates. Expertly uses Microsoft Office as an integral part of the day-to-day activities. Assist in all team administrative and clerical requests. Industry trade show planning, execution and billing. Client relations expert who engages with and organizes and sends promotional mailings. Site inspections to answer potential client questions about the facility and amenities. Run end-of-day report to Executive Team members. Show less
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The Resort at Pelican Hill
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United States
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Hospitality
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200 - 300 Employee
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Guest Relations Manager
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Apr 2011 - Mar 2012
Hotel ambassador, Coordinate pre-arrivals for VIP's guest stays and special occasions, Assist with the spa, restaurants and area information in generating additional revenue for the resort, creating moments of surprise and delight for ALL guest of the resort. Hotel ambassador, Coordinate pre-arrivals for VIP's guest stays and special occasions, Assist with the spa, restaurants and area information in generating additional revenue for the resort, creating moments of surprise and delight for ALL guest of the resort.
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Coronado Island Marriott
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Coronado
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Guest Relations Manager
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Jan 2000 - Feb 2005
Training of the front of the house (valet,concierge, bell stand and hotel operators) Generate 10% increase in spa, upgrading rooms, groups and restaurant revenue, personally assist with all group VIP's and hotel special events and incoming sales, create new policies and procedures for monthly specials and hotel packages, TASK force for pre-oping of the Del Mar Marriott for training and setting up the concierge staff, bell stand and valet for success. Training of the front of the house (valet,concierge, bell stand and hotel operators) Generate 10% increase in spa, upgrading rooms, groups and restaurant revenue, personally assist with all group VIP's and hotel special events and incoming sales, create new policies and procedures for monthly specials and hotel packages, TASK force for pre-oping of the Del Mar Marriott for training and setting up the concierge staff, bell stand and valet for success.
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The Ritz-Carlton Hotel Company, L.L.C.
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United States
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Hospitality
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700 & Above Employee
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Guest Relations Supervisor
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Apr 1998 - Feb 2000
Calling all guest prior to their arrival. Maintaining guest retention to the property for up-sale rooms, restaurants and spa. Fulfill the unexpressed wishes and needs of our guests. Confirming room reservations, arrive and departure times. VIP arrivals for he Global Sales team. Welcome letters, building strong customer relations for life. Also with local restaurants, vendors, transportation companies, and car rentals companies. Task force for opening the Del Mar Marriott. Opening of the Lobby Concierge, Hotel Operators, Bellstand, valet. Acting as a Learning Coach to train the three steps of service and execute 5 star standards to all ladies and gentlemen. Show less
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Education
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2017 - 2019
Walden University
Bachelor of Business Administration - BBA, Management Information Systems, General
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