Holleigh S. Alexander-Ramsey
Founder + CEO | Executive Spa Consultant at Spalign Concepts, LLC- Claim this Profile
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Bio
Angela Drab
I had the honor to work of Holleligh during my manager in training program. She is an amazing,dedicated, knowledgeable, positive, well rounded and warm hearten person who is always going above and beyond to make a difference and exceed expectations. She is a fantastic leader who takes it to the next level by understanding customer service and making her employees feel appreciated at all times. I am grateful to have been part of her team. Thank you for all your guidance!
Cord Coen
I am the owner of the Zents Spa Collection, and I have the privilege of working with Holleigh Alexander at the Viceroy Snowmass Spa in retail, treatments and custom rituals. She is enthusiastic, focused, motivated, and determined to create and offer a unique experience that is a step above the rest. She has determination and drive to not only offer a meaningful experience for the guest, but to also increase revenue and add to the bottom line by tying retail to treatments. She is constantly striving to learn more in her field, while at the same time mentoring and teaching those around her. She has a passion for personalization and makes sure that there is never anything "basic" offered at her spa or her guests. She goes far above the norm to make sure that each guest receives a unique, personal experience and that they leave knowing they are important. Holleigh is an exceptional woman and one that I am honored to partner with. Cord Coen Zents Owner
Marcela Santos Correa Nevani
Holleigh was a great manager. She knows how to deal with people including her co-workers and is always with a lot of energy and smiling. In a few months she made a lot of big and important changes in the spa such as with appearence, organization and marketing skills. And besides, she knows how to listen her employees and always asks for advice which is really important for the department improvement and the work environment. I definetely recommend Holleigh!
Angela Drab
I had the honor to work of Holleligh during my manager in training program. She is an amazing,dedicated, knowledgeable, positive, well rounded and warm hearten person who is always going above and beyond to make a difference and exceed expectations. She is a fantastic leader who takes it to the next level by understanding customer service and making her employees feel appreciated at all times. I am grateful to have been part of her team. Thank you for all your guidance!
Cord Coen
I am the owner of the Zents Spa Collection, and I have the privilege of working with Holleigh Alexander at the Viceroy Snowmass Spa in retail, treatments and custom rituals. She is enthusiastic, focused, motivated, and determined to create and offer a unique experience that is a step above the rest. She has determination and drive to not only offer a meaningful experience for the guest, but to also increase revenue and add to the bottom line by tying retail to treatments. She is constantly striving to learn more in her field, while at the same time mentoring and teaching those around her. She has a passion for personalization and makes sure that there is never anything "basic" offered at her spa or her guests. She goes far above the norm to make sure that each guest receives a unique, personal experience and that they leave knowing they are important. Holleigh is an exceptional woman and one that I am honored to partner with. Cord Coen Zents Owner
Marcela Santos Correa Nevani
Holleigh was a great manager. She knows how to deal with people including her co-workers and is always with a lot of energy and smiling. In a few months she made a lot of big and important changes in the spa such as with appearence, organization and marketing skills. And besides, she knows how to listen her employees and always asks for advice which is really important for the department improvement and the work environment. I definetely recommend Holleigh!
Angela Drab
I had the honor to work of Holleligh during my manager in training program. She is an amazing,dedicated, knowledgeable, positive, well rounded and warm hearten person who is always going above and beyond to make a difference and exceed expectations. She is a fantastic leader who takes it to the next level by understanding customer service and making her employees feel appreciated at all times. I am grateful to have been part of her team. Thank you for all your guidance!
Cord Coen
I am the owner of the Zents Spa Collection, and I have the privilege of working with Holleigh Alexander at the Viceroy Snowmass Spa in retail, treatments and custom rituals. She is enthusiastic, focused, motivated, and determined to create and offer a unique experience that is a step above the rest. She has determination and drive to not only offer a meaningful experience for the guest, but to also increase revenue and add to the bottom line by tying retail to treatments. She is constantly striving to learn more in her field, while at the same time mentoring and teaching those around her. She has a passion for personalization and makes sure that there is never anything "basic" offered at her spa or her guests. She goes far above the norm to make sure that each guest receives a unique, personal experience and that they leave knowing they are important. Holleigh is an exceptional woman and one that I am honored to partner with. Cord Coen Zents Owner
Marcela Santos Correa Nevani
Holleigh was a great manager. She knows how to deal with people including her co-workers and is always with a lot of energy and smiling. In a few months she made a lot of big and important changes in the spa such as with appearence, organization and marketing skills. And besides, she knows how to listen her employees and always asks for advice which is really important for the department improvement and the work environment. I definetely recommend Holleigh!
Angela Drab
I had the honor to work of Holleligh during my manager in training program. She is an amazing,dedicated, knowledgeable, positive, well rounded and warm hearten person who is always going above and beyond to make a difference and exceed expectations. She is a fantastic leader who takes it to the next level by understanding customer service and making her employees feel appreciated at all times. I am grateful to have been part of her team. Thank you for all your guidance!
Cord Coen
I am the owner of the Zents Spa Collection, and I have the privilege of working with Holleigh Alexander at the Viceroy Snowmass Spa in retail, treatments and custom rituals. She is enthusiastic, focused, motivated, and determined to create and offer a unique experience that is a step above the rest. She has determination and drive to not only offer a meaningful experience for the guest, but to also increase revenue and add to the bottom line by tying retail to treatments. She is constantly striving to learn more in her field, while at the same time mentoring and teaching those around her. She has a passion for personalization and makes sure that there is never anything "basic" offered at her spa or her guests. She goes far above the norm to make sure that each guest receives a unique, personal experience and that they leave knowing they are important. Holleigh is an exceptional woman and one that I am honored to partner with. Cord Coen Zents Owner
Marcela Santos Correa Nevani
Holleigh was a great manager. She knows how to deal with people including her co-workers and is always with a lot of energy and smiling. In a few months she made a lot of big and important changes in the spa such as with appearence, organization and marketing skills. And besides, she knows how to listen her employees and always asks for advice which is really important for the department improvement and the work environment. I definetely recommend Holleigh!
Experience
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Spalign Concepts, LLC
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United States
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Operations Consulting
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1 - 100 Employee
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Founder + CEO | Executive Spa Consultant
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Jul 2012 - Present
your vision + our passion Spalign Concepts, LLC prides itself on our ability to align your vision with our expertise in developing unique and innovative spa concepts with customizable business solutions for our clients. With passion, focus, and the tireless pursuit of creating exceptional spa experiences, Spalign Concepts, LLC will work to deliver on our promise of outstanding spa consulting and management services. Spa management and consultancy partnerships have included: Ritz-Carlton Hotel Company, Marriott Hotels & Resorts, Viceroy Hotels & Resorts, Starwood Hotels & Resorts, Woodhouse Day Spas, Glenwood Hot Springs Resort, PCH Hotels & Resorts, Arch Amenity Group, Gurney’s Resorts, various emerging retail/product brands, and at the coveted Forbes Five-Star Eau Spa in Palm Beach, FL. http://spalign.com/ Show less
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Rocky Mountain Spa & Wellness Association
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United States
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Wellness and Fitness Services
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Founder | President
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Aug 2020 - Present
A career-long vision to brought to life by a passion to create and serve the spa and wellness industry in the Rocky Mountain Region. Our Mission To build a community of local and regional spa & wellness professionals that inspires innovation & leadership, creates growth & opportunity, and deepens connections within our industry. Our Vision We are passionate about the benefits of spa & wellness and are dedicated to making a positive impact on the overall health and well-being of others while growing our market share within our local communities and states within the Rocky Mountain region. Show less
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Pearl Hospitality
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United States
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Hospitality
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1 - 100 Employee
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JW Marriott Pre-Opening Spa Consultant/Director of Spa & Griffin Level Operations
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Mar 2014 - Apr 2015
Recruited to as part of the pre-opening senior leadership team to consult, procure, open and operate the Griffin Level including the Executive Lounge, Health Club, Sculpt Studio, Wellness-Inspired Guest Room Suites and the first Spa by JW concept in the world. Catering to the Elite Rewards Guest, the Executive Lounge features artisanal food and beverage offerings and an expanded range of guest services including concierge services, private dining, events, and private meeting space. Located at the new JW Marriott Houston Downtown, guests at SPA BY JW will discover an inspired spa concept that favors simplicity over complex treatments and surroundings. Clarity over mystery. And where less is often truly more. All of our treatments are organized by four distinct benefits: renew, calm, invigorate, and indulge. And whether you’re fatigued from a long journey, or simply desire a well-deserved treat, we offer a personalized spa experience that is as effortless as it is rewarding. Show less
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Viceroy Snowmass
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United States
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Hospitality
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1 - 100 Employee
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Executive Director of Spa & Wellness/Pre-Opening Executive Leadership Team
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Sep 2009 - Feb 2014
• Pre-Opening Executive Management Team • LEED Certified Hotel & Spa • Conde Nast Travelers Hot Spa Award 2010; Conde Nast Travelers Hot Hotel Award 2010; Aspen Magazine “Best New Spa” Award 2010; #1 Overall Guest Satisfaction in Viceroy Hotels Spa Division; Noted “Most luxurious Facial Ever!” by W Magazine • Primary responsibility is to provide leadership, support, direction & supervision of spa & fitness management and staff in the daily operation of the spa, fitness center, health & wellness, retail, & recreation • Plays integral role in the development of the spa division for Viceroy Hotel Group through division leadership, planning, and financial planning support • Revenue & expense management including pre-opening OSE/FFE, budgeting, forecasting, labor cost control, scheduling, purchasing & receiving • Development & implementation of new treatment menu including protocols, standard operating procedures, & certification • Responsible for all marketing initiatives for spa, health & wellness, and recreation • Responsible for all retail buying & merchandising • Created & implemented S.O.P.’s, streamlining operations & best practices • Oversees the planning, coordination and execution of all spa and health & wellness events and activities including advertising and promotions • Oversees day-to-day operations of spa and wellness • Plays integral role in the executive decision-making for the hotel • Supported Corporate Director of Spas with task force responsibilities including interim spa director at various properties as needed, core brand partnership initiatives, and creating brand standards • Member: Green Spa Network, International SPA Association, and IDEA Fitness • Specializes in integrating successful financial management while maximizing full revenue potentials without compromising the guest experience http://www.viceroyhotelsandresorts.com/snowmass Show less
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The Ritz-Carlton Hotel Company, L.L.C.
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United States
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Hospitality
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700 & Above Employee
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Spa Director
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Aug 2005 - Sep 2009
• Primary responsibility is to provide leadership, support, direction & supervision of staff in the daily operation of the spa, fitness center, health & wellness, retail, recreation, Ritz Kids, & pool departments • Revenue & expense management including budgeting, forecasting, payroll, scheduling, and purchasing • Maintains operational & retail inventories to ensure full revenue potentials • Responsible for all retail buying and merchandising • Responsible for marketing of all services & activities within the scope of the department including, but not limited to, trunk shows, spa and health & wellness events, and advertising http://www.ritzcarltonclub.com/ritz-carlton-luxury-resorts/aspen-highlands-luxury-resort.shtml Show less
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Silverleaf Club & Spa
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Scottsdale, Arizona
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Spa Operations Manager/Pre-Opening Leadership Team
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Oct 2004 - Jun 2005
• Club & Spa Pre-Opening Management Team • Implemented & coordinated the training & development of new & existing employees • Employee review process, counseling & guidance reports, development through goal-setting and one-on-one’s • Oversees day-to-day operations; Spa Manager on Duty – opening and closing responsibilities • Responsible for payroll, employee commissions and sales incentive payouts • Scheduling and labor control utilizing Stromberg by Paychex • Created & implemented S.O.P.’s, streamlining operations & best practices • Retail product selection, inventory, ordering and merchandising • Professional product inventory, ordering & cost control • Assists with planning, coordination, and execution of spa member events http://www.silverleafclub.com Show less
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The Centre for Well-being, The Phoenician Resort
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Scottsdale, Arizona
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Spa Services & Fitness Manager
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Jun 2002 - Oct 2004
• Mobil Four-Star Spa & AAA Five-Star Resort Awards; Conde Nast Travelers Gold List Resort & Spa • Supervision of 105 service providers • Coordinated the training and development of new and existing service providers • Played integral role in the development & implementation of the “Starwood Aesthetics Initiative” & oversaw the training & certification of the initiative • Development & implementation of new treatment protocols & standard operating procedures • Associate PMP reviews; counseling & guidance reports • Spa Manager on Duty • Supervised day-to-day operations, scheduling and labor control utilizing Timesaver by ADP • Developed & implemented retail sales incentives for all service providers • Body & facial product management, inventory and cost control • Maintained treatment room, equipment & product inspections http://www.thephoenician.com/ Show less
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Management
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Aug 1995 - May 2002
2001-2002: Jillian’s Entertainment - Phoenix, AZ Pre-Opening Management/Training Manager • Grand Opening Management Team; managed day-to-day operations and fulfilled corporate training guidelines for new and exisiting staff & trainers 2001: Redfish Restaruant - Scottsdale, AZ Training & Pre-Opening Consultant • Pre-opening training and development contracted on consultant basis to oversee all aspects of training including initiatives & execution 1999: Jekyll & Hyde Club - New York, NY Pre-Opening Task Force • Pre-opening operations trainer hired to assist with training through the grand opening 1997: Mars 2112 - New York, NY Bar Trainer • Grand Opening Bar Training Team; lead bar trainer 1996: All-Satr Cafe - New York, NY Corporate Trainer - Contract • Corprate trainer hired on a short-term contractual basis to assist the Corporate Director of Training with all aspects of training guidelines and standards and pre-opening operations training 1995-1999: Motown Café, LLC - New York, NY Manager of Training & Development • Motown Café/NY Grand Opening Bar Training Team; Motown Café/Las Vegas Grand Opening Management Training Team; Motown Café/Orlando Grand Opening VIP & Celebrity Parties Supervisor and Corporate Training Coordinator Show less
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Education
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1993 - 1994
Normandale Community College
Business Marketing & Management Program
Community
