Information Technology Specialist

• May 2022 - Present

Information Technology Specialist

• Dec 2021 - Present

• Providing telephone/email and remote technical support for US and Canadian Centene corporate employees.• Resolve technical issues related to hardware, software and networking.• Installation & support of relevant hardware (Laptops, Thin Clients, Desktops, printers).• Advise/educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.• Focus on delivering a positive customer experience.• Environment: Windows 7/Windows 10, MS Office, McAfee, SCCM, Active Directory Show less

NTT Data

• Dec 2021 - Mar 2022

Title of Position ATM tech support

• Jul 2021 - Present

Currently I assist healthcare staff with their technical questions and resolving software and hardware errors. Often helping unlock active directory accounts as well as fixing various errors in programs such as Ahlta or Essentris. Calls consist regularly mapping printers, mapping share drives assisting callers with numerous other program errors or software installs. I received my CompTIA Security Plus Certificate while working with the Inserso contract. In addition I am hippa and cyber certified to handle patient and staff privacy. Show less

Information Technology Specialist

• Mar 2014 - Nov 2021

Currently I assist healthcare staff with their technical questions and resolving software and hardware errors. Often helping unlock active directory accounts as well as fixing various errors in programs such as Ahlta or Essentris. Calls consist regularly mapping printers, mapping share drives assisting callers with numerous other program errors or software installs. I received my CompTIA Security Plus Certificate while working with the Inserso contract. In addition I am hippa and cyber certified to handle patient and staff privacy. Show less

Information Technology Specialist

• Jan 2013 - Feb 2017