Gaëtan HOLFELTZ

Senior Business Analyst at Ubisoft
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Contact Information
us****@****om
(386) 825-5501
Location
CA
Languages
  • French Native or bilingual proficiency
  • English Full professional proficiency

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Nicolas Moulin

I lead projects requiring Gaetan competences for two years and enjoyed working with him for several reasons. First and foremost Gaetan always tries to get things move forward. As soon as problems occur (and they do) he's very much proactive and comes very quickly with proposed solutions. Geatan is also very flexible and can quickly adapt to a project method when needed. I can't talk about his detailed competences because I'm not technical but from what I have seen among his teammates, he seemed to be the referent person. I would defenitely recommend Gaetan.

Emmanuel Bataille

I recommend Gaetan for several reasons. He has both sensibility. First, he has a user centric attitude and has a good knowledge of technical issues on mobile and other devices. He succeeds in these two ways of thinking. He is very open-minded and is keen on working rapidly to find technical appropriate solutions in any case with a team spirit !

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Credentials

  • ITIL Foundation Certificate in IT Service Management
    AXELOS Global Best Practice
    Jul, 2015
    - Sep, 2024

Experience

  • Ubisoft
    • France
    • Computer Games
    • 700 & Above Employee
    • Senior Business Analyst
      • 2015 - Present

      Business Analyst in the IT HQ team. Current project are: - Privacy data (GDPR): Defining and mapping impacts company wide. Goal: bring the company to the highest level of compliance with the law - Disaster Recovery (DRP): Mapping all dependencies company wide. Goal: make the company survive any disaster as seamless as possible. On-going topics (in the ITSM sphere): - Part of the team implementing ITIL good practices. - Working as a team of BA to finalize all the necessary tasks of the project. - Working on implementing a Scrum approach. Manager: - Managing Business Analyst on day to day job and defining the yearly objectives. - Managing relations with other team members through distance (Europe/North America), language, culture and time zone. - Creation of event to enhance virtual teamwork for long distance collaboration. Lead Business Analyst working on creating the bases of a BA Community (base of a future Center of Excellence (CoE) ): - Identification of key players. - Creation of recurrent sessions to develop a common ground dedicated to improve Business Analyst role and recognition amongst the company. - Long term goal: having a BA CoE to help Ubisoft managing his projects inside and outside IT. Show less

  • GHO 4 SOLUTIONS Inc
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Owner
      • May 2012 - Present

      Previous mandate: Senior Business Analyst at YPG. Current mandate: Working on some development ideas. Previous mandate: Senior Business Analyst at YPG. Current mandate: Working on some development ideas.

  • Holfeltz Gaetan Photography
    • Freelance Photographer
      • 2011 - 2022

      Family, Kids, Travel, I will document it for you so that you can remember it all your life. My photography style is natural to capture the real expressions especially with kids. I can organize mostly anything you need, you just have to ask. Weddings, Products, Real Estate... I respect privacy and will never use your pictures online, in case I need, I will show it to clients, to demonstrate whatI do. No pictures on social media, ecept if we do not see the face directly. You can find my work on www.soween.com You can follow me on Instagram @holfeltzgaetan Show less

  • Yellow Pages / Pages Jaunes – Canada
    • Canada
    • Advertising Services
    • 700 & Above Employee
    • Functional Architect
      • Oct 2014 - 2015

      As a Functional Architect I am mixing roles between Business Analyst and Product Manager.I am a Subject Matter Expert (SME).I am working to define and keep the overall vision of the product, functions, and features of an application. I am working on the high/conceptual level of the applications.I am working closely with Director from business teams and other IT teams to coordinate and synchronize the requirements.

    • Senior Business Analyst - YP.ca
      • Nov 2012 - 2015

      Business Analyst on YP for all medias from Web to Mobile.

    • Scrum Master / Project Manager - Mobile devices
      • May 2014 - Aug 2014

      Scrum Master on iOS devices (iPhone, iPad), Android devices and Web Mobile.For 2 different kinds of application. For 5 different teams.As a team: - we developed the YP application on iPad - we implemented new features (such as the Food Truck functionality) on all devices - we developed a new version for Blackberry users - we made the applications evolve with new featuresThe applications pushed to the stores were featured many times: - [iPhone] Best New App (Apple Store) - [iPad] Best New App (Apple Store) - Locally developed best (Apple Store) - [iPhone] 1st Canadian-made App (Apple Store) for Canada Day Show less

    • Senior Business Analyst
      • Jan 2012 - Oct 2012

      Senior Business Analyst on a complex system of 16 applications.As the main entry point, I am working with stakeholders to develop the systems that support both Back End part and Front End User Interface.Without QA team dedicated, I am testing all functionalities developed and validate their behavior accordingly to the requirements.

    • Project Manager and Business Analyst Senior
      • Jun 2011 - Apr 2012

      As PM in the web team: - I managed a project ($400K) related to process improvement. - I managed projects to develop software which goal are to add data on the #1 website in Canada. - I managed projects as quick-win to increase efficiency in day to day work. - I managed project of infrastructure.As BA in the mobile team, I wrote documents to implement new functionality in mobile websites.

  • PagesJaunes
    • France
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Senior Project Manager - Business Analyst
      • Jan 2010 - Mar 2011

      As part of the direction of the Mobility Services (40 people), inside the technical team:For Mobile Advertisement:I received and understood Business Requirements Documents (BRD) from the business (marketing and sales teams).I managed projects for the entire data flow from sales systems to mobile front-ends.I was actor of the global architecture. For Search Engine:I defined and implemented business rules for the search engine used for the Directory Assistance by SMS.I worked on the new version of the decision tree to differentiate professional from residential listings.I wrote the Functional Requirement Document (FRD) for internal technical teams.I was part of the ISIT and UAT tests phases.I trained marketing teams to new functionalities.For Mobile Services:I Managed the partners using PagesJaunes Web Services (WS):I Trained new partners on our technical and functional architectures.I documented every step of the process to improve our relationships.I communicated daily with those international partners in: Israel / Romania, France, England / Taiwan, the Netherlands, Germany / Lithuania.For Personal Navigation Device (PND):I managed the entire project.I was the main contact between all the stakeholders for this international project.I received, installed and test each new build on dedicated device or on emulator.I trained various people from marketing to IT to test on the device.I presented the solution we developed to other companies in Europe. Show less

    • Analyste Fonctionnel/Métier - Interface Projets
      • Sep 2005 - Dec 2009

      Pour le service de renseignement par téléphone, le 118008 : Coordination des différentes équipes. En relation avec 9 chefs d’équipes. Tests fonctionnels, et suivis des tests techniques. Responsable de l’alimentation des données en provenance des Systèmes Informatiques (S.I.) amonts. 3 sources majeures de données, soit environ 40 millions d’inscriptions. Analyste métier avec le marketing annonceur pour les produits à destination des utilisateurs du service : Envoi de Short Message Service (SMS), organigramme fonctionnel de découpage des termes pour le formatage. Insertion de données informatives dans le SMS. Intégration d’un site wap.Pour le service de renseignement par Short (SMS), le 32008 : Mise en place d’un (POC) destiné à choisir le meilleur moteur d’indexation (parmi une liste de 3 intégrateurs dont un étranger) pour un nouveau produit d’annuaire par SMS : Sous-traitance aux équipes techniques des tests de performance, temps de réponse et charges machines. Construction de rapports décisionnaires. Mise en place et amélioration des aspects fonctionnels du moteur : Définition des règles fonctionnelles du moteur (tri, priorisation, …). Classement de ces règles en fonction d’un panel représentatif (800 cas de tests) jusqu’à obtention de 95% de satisfaction. Gestion des intégrateurs et testeurs de la mise en place de l’ergonomie générale du SMS intégrant les offres publicitaires.Tâches récurrentes : Analyste métier avec le marketing annonceur, projets récurrents avec 2 paliers par an. Réalisation de schémas d’architecture technique dans tous les domaines dans lesquels j’ai été amené à travailler. Interface avec les interlocuteurs : Technique (CGE&Y) avec rédaction des cahiers des charges et suivi des réceptions des livrables et des tests (fonctionnels et techniques) associés. Mise en place et suivi d’évolution sur les produits de la direction (118008 et 32008). Show less

  • SII
    • United States
    • Events Services
    • Analyste Fonctionnel (pour PagesJaunes)
      • Feb 2005 - Sep 2005

      En tant que consultant, analyste fonctionnel pour l’ouverture d’un nouveau support aux PagesJaunes, dans l’équipe technique de la direction Service Par Opérateur (SPO). Prise en charge des échanges entre les différentes équipes techniques. Relation privilégiée avec les équipes marketing annonceurs. Analyse, suivi et mise en place des premiers produits marketing pour l’ouverture de service d’un numéro de renseignement téléphonique. Environnement : Annuaire, SMS, Unix, Windows, Visio, SAS 9 Show less

  • Cegetel
    • Telecommunications
    • 1 - 100 Employee
    • Analyste Fonctionnel
      • 2001 - Feb 2005

      En tant que consultant au sein de l’équipe technique, en relation avec le marketing Réseaux : Aide à la rédaction des Expressions de Besoins (EB) pour un applicatif décisionnel réseau télécoms destiné au suivi de la qualité de réseau SFR. Pilotage de projets (jusqu’à 400j/h) Coordination de la Tierce Maintenance Applicative (TMA) HOLOS chez les fournisseurs, 5 personnes. Mise en place de la stratégie de tests avec choix d’un outil, Test Case Manager (TCM), pour l’équipe technique en charges des différents tableaux de bords. Rédaction des cahiers des charges. Rédaction des cahiers de tests. Mise en place des versions logicielles. Environnement : Oracle 8, Toad, HOLOS (technologie OLAP), Cognos. Show less

  • CORA
    • Taiwan
    • Wholesale Import and Export
    • Mobile Phone seller
      • Jan 1999 - Feb 2000

      Gestion de la boutique de Téléphones Mobiles. Vente des matériels et abonnements. Gestion des prestataires liés aux provider. Gestion de la boutique de Téléphones Mobiles. Vente des matériels et abonnements. Gestion des prestataires liés aux provider.

Education

  • AFCEPF
    Bachelor of Applied Science (B.A.Sc.) / Baccalauréat, Information Technology
    2000 - 2000
  • Université Denis Diderot (Paris VII)
    Master's degree / Maîtrise, Geomorphology
    1996 - 1999
  • Lycée Galilée
    Baccalauréat D, Biology - Sciences - Math
    1990 - 1991

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