Experience

Rethink Labs

• Consumer Services

• Cofounder, CX + User Research Consultant

  • Aug 2019 - Present

  Greater Los Angeles Area I started Rethink Labs to help teams develop and scale exceptional user experiences. I've been able to work with clients ranging from ML developer tools, to beauty brands and grocery delivery (during covid!) and have the best time working with founders ready to grow their teams for long term success. We help teams with: 📝 User Research - the fastest way to align a team for high impact 🌟 Customer Experience - we create and implement innovative and proven strategies 📲… Show more I started Rethink Labs to help teams develop and scale exceptional user experiences. I've been able to work with clients ranging from ML developer tools, to beauty brands and grocery delivery (during covid!) and have the best time working with founders ready to grow their teams for long term success. We help teams with: 📝 User Research - the fastest way to align a team for high impact 🌟 Customer Experience - we create and implement innovative and proven strategies 📲 Develop and scale onshore or offshore customer support teams for B2B and consumer brands Show less



Ladder

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Head of Customer Experience

  • Nov 2018 - Aug 2019

  Santa Monica, CA



RYOT

• United States
• Online Audio and Video Media
• 1 - 100 Employee

• Senior Director of Strategy & Operations

  • Oct 2016 - Nov 2018

  RYOT is an Emmy winning next generation motion picture studio telling stories that move the world. We create immersive experiences, augmented reality advertising products and award winning documentary films. RYOT has been nominated for multiple Academy Awards, Clio's, Peabody and Webby awards. Wholly owned subsidiary of Verizon.



Hello Tech

• IT Services and IT Consulting
• 1 - 100 Employee

• VP of Operations

  • Jan 2015 - May 2016

  Greater Los Angeles Area HelloTech provides in home support and consultation for consumers looking to manage and upgrade the technology within their home through its on demand, verified and trained workforce. HelloTech raised $17M.



onefinestay

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Head of Commercial

  • Jul 2014 - Dec 2014

  Greater Los Angeles Area Acquired 2016. Hotel service inside luxury homes around the world.



Spout Finance

• United States
• Financial Services

• Co-Founder

  • May 2013 - Jun 2014

  Santa Monica, CA Making developers lives easier by providing a simple API for interfacing with secure sites like banks and bill providers. We make getting bank statements, bills and everything in between easy for developers.



VC Experts

• Business Intelligence Analyst

  • Jan 2013 - Aug 2013

  Shreveport, LA We make use of public information about private companies to help gather facts for potential investors and Entrepreneurs in order to better understand their market and help determine the market value of these companies and comparables.



SMG Global Source

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Marketing Intern

  • Sep 2011 - Dec 2011

  Shreveport, Louisiana Area Assisted Sales and Marketing Director and Marketing Coordinator at the CenturyLink Center. Assisted in buying media and print. Worked on projects for large shows like Cirque Du Soleil. Managed all CenturyLink Center social media, which saw tremendous growth.