Experience

China Taiping Insurance (HK) Company Limited

• Hong Kong
• Insurance
• 1 - 100 Employee

• Operation assistant

  • Sep 2021 - Present



Goodwill Management Limited 冠威管理有限公司

• Real Estate
• 1 - 100 Employee

• Assistant Property Officer

  • Jun 2020 - Sep 2021

  -Assist daily operations in shopping mall -Handle Office administration & procurement -Supervise the performance of contractors -Handle customers' inquiries & complaints -Assist daily operations in shopping mall -Handle Office administration & procurement -Supervise the performance of contractors -Handle customers' inquiries & complaints



AIA

• Hong Kong
• Insurance
• 700 & Above Employee

• Customer Service Representative

  • May 2017 - Nov 2019

  -Providing walk-in service -Mark in incoming document -Make outbound call to client -Handle client's written enquiries -Providing walk-in service -Mark in incoming document -Make outbound call to client -Handle client's written enquiries



Morning Star Travel Service Limited

• Hong Kong
• Travel Arrangements
• 1 - 100 Employee

• Tour Escort

  • Jun 2016 - Apr 2017

  -Lead a group for outbound travel -Ticketing and Visa application -Lead a group for outbound travel -Ticketing and Visa application



International Finance Centre Management Co., Ltd.

• Hong Kong
• Real Estate
• 1 - 100 Employee

• Senior Customer Service Ambassador

  • Jun 2013 - Mar 2016

  -New staff training -Document handing -Provide quality services to shoppers, tenants and VIP members -Provide mall, office & VIP club information -Gifts, car park Redemptions & arrange limousine services -Handle customer’s enquiries, complaints, calls and emails -New staff training -Document handing -Provide quality services to shoppers, tenants and VIP members -Provide mall, office & VIP club information -Gifts, car park Redemptions & arrange limousine services -Handle customer’s enquiries, complaints, calls and emails



Hong Kong Airport Services Limited

• Hong Kong
• Airlines and Aviation
• 100 - 200 Employee

• Passenger Services Officer

  • Apr 2013 - Jun 2013

  -Passenger services at arrival / transit hall & boarding gates -Conduct travel document checking -Data entry, queue management & excess baggage collection -Passenger services at arrival / transit hall & boarding gates -Conduct travel document checking -Data entry, queue management & excess baggage collection



Kai Shing Management Services Limited

• Hong Kong
• Real Estate
• 200 - 300 Employee

• Customer Care Ambassador

  • Nov 2012 - Jun 2013

  -Provide mall information & quality services -Handle customer’s enquiries, complaints, calls & emails -Gifts & Car park Redemptions -Provide mall information & quality services -Handle customer’s enquiries, complaints, calls & emails -Gifts & Car park Redemptions