Customer Service Cordinator

• Jan 2018 - Present

Senior Holiday Consultant

• Jan 2013 - Sep 2016

Ticketing Job Summary: · provide literature and information to clients concerning local, interstate and international tours, travel routes, accommodation, local customs, fares, and travel regulations · discuss client requirements and advise on suitable options · plan, prepare and cost itineraries (travel plans) for clients · make travel, accommodation and related bookings · confirm bookings and notify clients of luggage limits and insurance, medical, passport, visa and currency requirements · issue tickets for travel, accommodation vouchers and all relevant documentation · collect payments and maintain records of transactions · assist with changes to travel arrangements and bookings where required · Use promotional techniques and prepare promotional materials to sell itinerary tour packages · Deal with occurring travel problems, complaints or refunds · Attend travel seminars to remain updated with tourism trends · Enter data into our software and maintain client files · Network with tour operators · Maintain statistical and financial records

Holidays Consultant

• Dec 2011 - Jan 2013

Job Description: Liaising with clients in person, over the phone or via email to discuss their travel requirements. Advising clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares. Preparing customised itineraries to suit the clients’ preferences and budget. Making and confirming bookings, often via a Global Distribution System (computerised central reservation system). Issuing tickets or relevant documents. Providing up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs. Modifying existing bookings to suit a change in clients’ circumstances. Researching destinations and keeping up to date with travel industry news. Ongoing training with other tea m members and management.

Customer Service Officer& Personal loans

• Dec 2009 - Nov 2011

Banking Job Summary: · Give the customers the full information about the personal loans · Have good knowledge of Banking products & services as well as associated operational processes. · Good understanding of Compliance, Due Diligence and Anti-Money Laundering Acts as well as standard banking procedures. · Have Customer Service attitude and professional behaviour as well. · Experience in a customer care / service environment · Experience in the framework and business etiquette in MENA markets · Communicate directly with the client on minor operational matters reaction all customer complain and tray to help them. Have good Customer service Attitude. call the customers and tell them about the bank services. Provide splendid customer services to customers in a friendly and courteous manner at all timesHave sufficient - knowledge about the banking products and services and respond to all inquiries accordinglyImprove customers’ banking. - experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delayEnsure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging dutiesInform. - suggest new banking products to customersProvide information to customers on their account status and account balances. -Open new bank accounts according to laid down rules and guidelinesSuggest effective ways through which the bank can promote its products and services and increase customer satisfactionProvide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactionsParticipate in marketing and awareness campaigns in the bank to create an enlarged customer baseEstablish and promote cordial relationship with customers. - ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction.

Bank Customer service

• Dec 2009 - Oct 2011

Personal Assistant to CEO

• Jan 2009 - Dec 2009

Personal assistant Job summary : • Arrange for meetings including the board of directors and leaders management meetings, other internal and external meetings, greeting and seating visitors to the director office. .Coordinate the activities of the Chairman& CEO office and ensure clerical works and the image of the office is presentable. . Provide clerical support throughout, manage, control diary and email access, manage contact with local and international parties. • Arrange and prepares required documents for the Board Meetings, take meeting notes, issues notes, distribute information to all staff as necessary and as directed. - Initiate routine correspondence and get approval of the Chairman& CEO, and type documents . - monitor the follow-up of correspondence to ensure control over the closeout of correspondence. Manage incoming calls, mails, faxes, correspondence and expense reports · Responsible for diary management including travel co-ordination and arrangements that include hotel and flight bookings, cars, VISA’s etc. · Co-ordination of MD meetings including preparation of agenda’s / room bookings, consolidating meeting documents, presentation decks and note taking where requested. · Support the organisation of departmental and/or other management meetings required by MD · Point of contact and responsible for managing MD visitor agenda’s including accommodation, transfers etc whilst in market. Responsible for managing and co-ordinating travel approvals and bookings for staff via online travel system. Maintain ongoing relationship with travel booking provider and EMEA Travel team to ensure travel policies and processes are managed in line with corporate requirements and local Travel & Expenses policy