Experience

CIMB

• Malaysia
• Financial Services
• 700 & Above Employee

• Assistant Manager Collections

  • Jul 2017 - Present

  - To build up Collection Standard Operation Procedures- Determine, negotiating and agreeing in house collection qualities, standard and make sure Call/Field staff follow these procedures- To manage the operation activities, delinquency rate to ensure the effective of the collection works- To co-ordinate with the Customer Service department to solve the complaints of customers, partners quickly- To co-ordinate with Risk/Fraud/Legal/Operation/Finance/Underwriting department to… - To build up Collection Standard Operation Procedures- Determine, negotiating and agreeing in house collection qualities, standard and make sure Call/Field staff follow these procedures- To manage the operation activities, delinquency rate to ensure the effective of the collection works- To co-ordinate with the Customer Service department to solve the complaints of customers, partners quickly- To co-ordinate with Risk/Fraud/Legal/Operation/Finance/Underwriting department to follow up and resolve the related issue of Collections- To do daily, weekly, monthly report in evaluating collection performance and proposing collection improvement solution- Monthly calculating and booking the general and specific provision- Other tasks assigned by Head of Consumer Banking such as supporting to verify loan applications, set up Ho Chi Minh branch- To interview and on-boarding the External Collection Agencies Show more Show less



Vietnam International Bank (VIB) - Ngân Hàng Quốc Tế

• Vietnam
• Banking
• 700 & Above Employee

• Team leader , Credit Card, Collection Department

  • Dec 2016 - Jun 2017

  - To lead Credit Card team, handle the overdue accounts in bucket 1-90 day past due- To do the reporting to Collection Manager about daily, monthly database in term of the flow rate amount and accounts for each bucket- To train and coach collection skills for new-hire and current staff- Directly handle and resolve customer complaints- Always achieve team target after 3 working weeks



Citi

• Mexico
• IT Services and IT Consulting
• 100 - 200 Employee

• Deb Recovery Staff

  • Jan 2016 - Jan 2017

  - To recovery written-off accounts and support to handle customer in each bucket: Early, Mid-range and Hardcore- Strong collection skills in verbal negotiating, especial in skip tracing skill- Always exceed monthly target and achieve the Citi Bank Individual Award 2016



ANZ

• Australia
• Banking
• 700 & Above Employee

• Outsourced Collection Staff

  • Jun 2013 - Dec 2015