Marketing

• Aug 2019 - Present

Restaurant Owner

• May 2018 - Jul 2019

Maintained and ran business in daily Front of the House and Back of the House restaurant operations.- Controled operational costs and identify measures to cut waste.- Promoted the brand in the local community through word-of-mouth and restaurant events, social media to reach a broader audience.- Responded efficiently and accurately to customer complaints.- Trained new and current employees on proper customer service practices. Maintained and ran business in daily Front of the House and Back of the House restaurant operations.- Controled operational costs and identify measures to cut waste.- Promoted the brand in the local community through word-of-mouth and restaurant events, social media to reach a broader audience.- Responded efficiently and accurately to customer complaints.- Trained new and current employees on proper customer service practices.

Head of Marketing Vietnam Branch

• Mar 2016 - Apr 2018

- Devised strategies for all Marketing teams, including Digital, Advertising, Communications, Events and Creative.- Worked with CEO to manage and forecast monthly, quarterly and annual budgets for the Marketing department.- Coordinated sales and marketing efforts to boost revenue and brand awareness.- Analyzed consumer behavior and determine customer personas.- Monitored competition (acquisitions, pricing changes and new products and features). - Devised strategies for all Marketing teams, including Digital, Advertising, Communications, Events and Creative.- Worked with CEO to manage and forecast monthly, quarterly and annual budgets for the Marketing department.- Coordinated sales and marketing efforts to boost revenue and brand awareness.- Analyzed consumer behavior and determine customer personas.- Monitored competition (acquisitions, pricing changes and new products and features).

Brand Executive

• Nov 2014 - Mar 2016

- Managed project+ Planned effective for each project and resources + Managed expectations of deadlines and creative output+ Managed contract creation and vetting+ Present work for best outcome- Managed client+ Daily management and negotiation with clients+ Liaised between the agency and clients, ensuring excellent customer service and client satisfaction.+ Builded and maintained strong, long-lasting clients relationships- Managed creative processes+ Provided planning, briefing, creative supervision, market research, competitor profiles+ Supported Creative Chief to run campaigns smoothly and effectively+ Fully participated in brainstorms to support creative team- Managed revenue+ Tracked and collected payments on time+ Managed revenue to increase productivity- Trained Brand Executive team

Marketing

• Sep 2012 - Oct 2014

- Planned marketing and branding objectives.- Expanded product solutions and offerings.- Prepared marketing strategies and executive- Prepare and adhere to budgets.- Created marketing materials.- Designed print ads and publications.- Ensured brand messages are consistent.- Online marketing management: Website, Facebook fan page, Zalo. Engageed consumers on social media.- Planned and Organized events - Planned marketing and branding objectives.- Expanded product solutions and offerings.- Prepared marketing strategies and executive- Prepare and adhere to budgets.- Created marketing materials.- Designed print ads and publications.- Ensured brand messages are consistent.- Online marketing management: Website, Facebook fan page, Zalo. Engageed consumers on social media.- Planned and Organized events