Junior Technical Support Engineer

• Aug 2022 - Present

- Provide technical support to clients via email, phone, and ticketing system - Troubleshoot and resolve issues related to email, DNS, domains, servers, and basic networking (NAT and port forwarding) - Manage and renew SSL certificates - Monitor and maintain server performance and security - Collaborate with other teams to resolve complex technical issues - Document technical issues and resolutions in a clear and concise manner - Involve in Acronis Backup Deployment - Continuous study on VMware products and Veeam Backup & Replication Show less

Associate Consultant

• Nov 2021 - Aug 2022

Key Responsibilities: • Perform end-to-end recruitment process from sourcing, headhunting, screening, interviewing, and proposing suitable candidates to clients. • Liaise and work closely with hiring managers and HR to obtain a thorough understanding of their needs and delivering on their expectations and requirements. • Utilize relevant sources such as job portals, databases, social media, and personal networks to find the right fit candidate for the client's. • Update CRM on daily basis to maintain the candidate pool and keep track of individual progress. • Conduct briefing to candidates with clear expectations on the relevant job opportunities in all stages. • Organize interviews sessions and assist candidates to be well-prepared for the interviews. • Communicate on salary expectations, negotiate salary offers and finalize offers between clients and candidates. • Provide consultation to clients on the best market practice such as market insights, salary range, skill sets and others. Achievements: • Placements in various industries such as Property, IT, Manufacturer and etc. from Junior up to Middle Management levels. • Able to hit 3 closure in a month to achieve KPI after joining as a fresh graduate with different background. Show less

Student Intern

• Jan 2019 - Mar 2019