Experience

Global Medical Engineering (BD) Ltd

• Assistant Manager

  • Feb 2019 - Present

  • Monitoring every department including Sales & Marketing, Service, Commercial etc. directly & indirectly. • Analyzing reports of every department & evaluate them based on the organization's demand. Find out the loopholes & resolve them. • Handling the customers directly. • Communicate with the Manufacturers/Foreign Clients & sit for meetings. • Maintains staff by recruiting, selecting, orienting, and training employees. • Develops, coordinates, and enforces systems, policies, procedures, and… • Monitoring every department including Sales & Marketing, Service, Commercial etc. directly & indirectly. • Analyzing reports of every department & evaluate them based on the organization's demand. Find out the loopholes & resolve them. • Handling the customers directly. • Communicate with the Manufacturers/Foreign Clients & sit for meetings. • Maintains staff by recruiting, selecting, orienting, and training employees. • Develops, coordinates, and enforces systems, policies, procedures, and productivity standards. • Contributes to team effort by accomplishing related results as needed. • Ensures a safe, secure, and legal work environment. Show more Show less



Kazi IT Center Ltd.

• Territory Officer

  • Jan 2018 - Sep 2018

  • Monitoring clients of certain states in the USA. • Maintaining the assigned Territory & ensure growth. • Recruit & Train foreign vendors. • Analyze data to find out the most efficient methods. • Developing strategies to make the work done.



Citi Bank Malaysia

• CSO

  • May 2017 - Nov 2017



City Bank Malaysia

• Customer Service Officer

  • May 2017 - Oct 2017

  • Assisting customers in their several queries. • Follow up to ensure that appropriate actions were taken on customer's requests. • Refer unresolved customer grievances or special requests to designated departments for further investigation. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications. • Find out the quick solution & implement them properly. • Rapport… • Assisting customers in their several queries. • Follow up to ensure that appropriate actions were taken on customer's requests. • Refer unresolved customer grievances or special requests to designated departments for further investigation. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications. • Find out the quick solution & implement them properly. • Rapport building with new customers. Show more Show less



International Islamic University Malaysia

• Teaching Assistant

  • Feb 2015 - May 2017

• Teaching Assistant

  • Feb 2015 - Present



Pinaki Group

• Practical Training

  • May 2016 - Sep 2016

• Intern

  • May 2016 - Sep 2016