Hannah Eilers, CSM

Associate Tech Producer at Epic Games
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Contact Information
us****@****om
(386) 825-5501
Location
United States, US
Languages
  • Spanish Limited working proficiency
  • German Elementary proficiency

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Carolyn Wall

It’s my pleasure to recommend Hannah Eilers. She is honest, dependable, and incredibly hard-working. Beyond that, she is an impressive problem solver who is always able to address complex issues with strategy and confidence. Hannah is inspired by challenges, and finds creative solutions to them. I confidently recommend Hannah. As a dedicated and knowledgeable employee and an all-around great person, I know that she will be a beneficial addition to any organization. Carolyn Wall PHM

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Credentials

  • SQL Fundamentals
    SoloLearn
    Sep, 2017
    - Nov, 2024
  • Certified Scrum Master (CSM)
    Scrum Alliance
    Sep, 2020
    - Nov, 2024

Experience

  • Epic Games
    • United States
    • Computer Games
    • 700 & Above Employee
    • Associate Tech Producer
      • Jan 2022 - Present

      Now on Fortnite tech-desktop team prod support, previously the product owner of Fortnite tech-mobile and tech-automation teams.Project roadmap curator and prod support for client content delivery portion of an Epic internal project. This includes difficult decision making and tradeoff conversations as milestones shift, features requests are added, or priorities shuffle throughout the year.Production support for continuous Fortnite release cycle for mobile with internal and external contributors around the world. Show less

    • Assistant Tech Producer
      • Mar 2021 - Dec 2021

      Actively developed process for Fortnite stability and pre-release risk assessment. Pushed action by increasing awareness of high-risk hangs and crashes. Worked with tech team leads and Fortnite QA to implement processes and routines to shift groups to focus on proactive engagement with potential fires.Served as production lead for internal strike team initiative, working on tooling and improvements specific to Fortnite.Transitioned automation team to a scrum-like model, allowing for feature planning, proactive development, and better team project visibility. Actively owned both automation and mobile cross-team meetings and syncs. Owner and curator for both automation and mobile triage, driving several internal initiatives in automation, device pool health, and mobile improvements.First release: Chapter 2, Season 6: PrimalChapter 2, Season 7 wins: Daily active users up <30% week-over-week and surpasses our previous 2 season releases!End of chapter 2 event hosted more than 10 million concurrent players.Chapter 3 CCU near record highs, AND we reached an all new single hour sales record. Show less

  • Blizzard Entertainment
    • United States
    • Entertainment Providers
    • 700 & Above Employee
    • Product Management Intern
      • Jun 2020 - Aug 2020

      Collaborated with internal stakeholders to design and iterate formats meeting key game site objectives. Facilitated seasonal event page deployment on Overwatch game site for summer 2020 event page which showed >40% “Buy Lootbox” CTR, >30% decrease in page bounce rate, and >10% increase in overall page views over 2019. Designed & built a new team data library document using Confluence and Jira in response to team need for a better data solution with more robust organization. Result was a user-friendly, integrated document with search functionality, actionable item tracking and help documentation. All of this in a 9 week condensed and 100% virtual environment! On-boarding virtually and with a completely new company is super tough! I led cross-functional team meetings weekly, as well as internal Agile/scrum team meetings for sprint planning, feedback, review meetings, etc. Show less

  • Cal Lab Solutions Inc.
    • United States
    • Software Development
    • 1 - 100 Employee
    • Technical Product Manager
      • Aug 2017 - Feb 2020

      Designed and wrote company flagship software user guide, hands-on training course materials, and a brief video tutorial series, improving product usability and user experience. This dramatically reduced inflow of customer troubleshooting emails and phone calls to engineering. Increased company and brand awareness by building social media presence, establishing branding, organizing company social events, focusing company website/blog, and maintaining a quarterly promotional mailing list. This resulted in attracting pre qualified traffic, company site traffic increases, and company conference events growing by more than 30% each year. Created and implemented quote tracking and customer follow-up systems, after identifying consistent company sales cycle drop off points. This resulted in an annual company sales increase by over 50% in 2018 compared to 2017. Show less

  • Eilers Technical Services
    • Remote
    • Freelance Technical Writer
      • Mar 2017 - Feb 2020

      Implemented standardized formatting for biotech equipment sales company, &Bio. I compared hundreds of technical product descriptions and profiles. In past projects I have been responsible for product writing, technical writing and research, posting guest content, helping in web content writing, editing and rewriting preexisting content, as well as ghostwriting client blogs and articles. Past clients include several Kickstarter campaign projects for tech products such as Grovio, a couple unannounced video games, and the tech-ed company Creation Crate. I have composed articles for Kief Labs, as well as dozens of articles for other blogs. Show less

  • University of Colorado Anschutz Medical Campus
    • United States
    • Higher Education
    • 700 & Above Employee
    • Pediatrics Pulmonary Toxicology: Professional Research Associate (Histology)
      • Mar 2017 - Aug 2017

      Implemented inventory systems for 100,000+ specimen slides, FFPE blocks, and tissues, immensely cutting down manual search time, eliminating duplicate slide requests, and reducing sample losses for pediatrics pulmonary toxicology laboratory. Routine work with hazardous chemicals such as chlorine, methyl isocyanate, and mustard gas in a high-security BSL 2 laboratory. Implemented inventory systems for 100,000+ specimen slides, FFPE blocks, and tissues, immensely cutting down manual search time, eliminating duplicate slide requests, and reducing sample losses for pediatrics pulmonary toxicology laboratory. Routine work with hazardous chemicals such as chlorine, methyl isocyanate, and mustard gas in a high-security BSL 2 laboratory.

  • Bio SB, Inc.
    • United States
    • Biotechnology Research
    • 1 - 100 Employee
    • Histology Lead
      • Dec 2015 - Mar 2017

      Designed, wrote, and tested every technical procedure, production procedure, equipment procedure, maintenance protocol, validation report, and validation procedure for histology equipment in a manufacturing in a CE/IVD FDA regulated medical device lab. Designed IHC experiments for routine tissue searches for rare conditions and infections to be utilized in inventory. Also maintains tissue inventory of over 50,000 blocks of human tissue (cancerous, normal, and infected). Researched and designed procedure for production of tissue and cell line microarrays and tissue microarrays for sale and in-house use. Show less

Education

  • Humboldt State University
    Bachelor of Science - BS, Biology, General
    2013 - 2015
  • Palomar College
    Associate of Science - AS, Computer Programming
    2018 - 2021
  • Las Positas College
    General education courses, General education courses
    2009 - 2012
  • Tracy High School
    High School, IB Honors
    2005 - 2009

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