Experience

Alliance Bank Malaysia Berhad

• Malaysia
• Banking
• 700 & Above Employee

• Regional Cluster Head, Northern Operations and Services

  • Mar 2018 - Present

  Strategize and execute plans to standardize/strengthen branches' performance in operations and services for the Northern Region.

• Regional Cluster Head - Northern2

  • 2016 - Present

  Lead and oversee sales and operations performance of branches in a regional cluster. 1st Runner Up - Top Cluster Head Award Recipient for FY17/18 on strong sales performance.

• Branch Manager

  • 2011 - 2016

• Senior Sales Manager, AVP

  • 2008 - 2011

  Accountable for overall branch consumer sales, services, product briefing, cross selling activities, compliances and customers' issues and feedback. Turnaround Butterworth branch to be the top northern 12 branches. Met 6 out of 8 products with 135% achievement.Received 2010 ASCAR award for being the top northern Sales Manager.



UOB

• Singapore
• Banking
• 700 & Above Employee

• Sales and Operations Manager

  • 2003 - 2007

  Take charge of the banking operations, motivate, inculcate cross selling culture, disseminate product features and benefits, coordinate and conduct briefing both on sales and operations matters. Address feedbacks from customers and employees. Generate leads to Customer Service Representatives (CSR). Provide guidance and hands-on training to inexperience employees, and responsible for people and career developments. Lead and managed 27 employees. Take charge of the banking operations, motivate, inculcate cross selling culture, disseminate product features and benefits, coordinate and conduct briefing both on sales and operations matters. Address feedbacks from customers and employees. Generate leads to Customer Service Representatives (CSR). Provide guidance and hands-on training to inexperience employees, and responsible for people and career developments. Lead and managed 27 employees.



United Overseas Bank (Malaysia) Bhd

• Deputy Operations Manager

  • 2001 - 2003



United Overseas Bank (Malaysia) Bhd

• Senior Officer and Assistant Manager

  • 1995 - 2000



Hock Hua Bank (Malaysia)

• Trainee Officer

  • 1994 - 1995