Experience

Software MacKiev

• Software Development
• 100 - 200 Employee

• Manual QA engineer

  • Oct 2021 - Present

  - manual testing of a cross-platform product for PC and mobile phone; - plugin testing; - working with all test artifacts via jira and confluence; - work with logs using MySQL database; - work with mobile emulator, virtual machine; - mentoring. - manual testing of a cross-platform product for PC and mobile phone; - plugin testing; - working with all test artifacts via jira and confluence; - work with logs using MySQL database; - work with mobile emulator, virtual machine; - mentoring.



ACCORD GROUP

• Ukraine
• Information Technology & Services
• 1 - 100 Employee

• CUSTOMER SUPPORT TEAM LEADER

  • May 2019 - Oct 2021

  As an employee of an outsourcing company, provided customer support services, supervised L1 projects, conducted and provided monthly reports to the customer, collected statistics and monitored the SLA implementation by the group.

• Customer Support Agent

  • Aug 2018 - May 2019