Experience

Western International University

• United States
• Higher Education
• 1 - 100 Employee

• Enrollment Counselor

  • Sep 2008 - Mar 2010

  Recruited and assisted potential undergraduate/ graduate/certificate program students using sales techniques and by providing information about the University, its degree programs, and the online format used to attend class. Helped each student select a degree program appropriate for his/her needs and qualifications, Ensured admissions forms were correct and processed, Worked with each student to assist his/her retention, Showed students how to attend class and provided helpful tips, Worked as part of a team to help students succeed through to graduation. Considered a top performer Consistently ranked at top 5% of team for productivity Recognized corporate wide for superior customer service Consistent in meeting goals and in retention of students Assisted in mentoring of new hires Show less



Pacatudes

• France
• Wholesale

• Director of Business Development

  • Jul 2005 - Jul 2009

  Research new markets to advertise and sell products, Organized company participation in market events for the development of new business, Networked on behalf of company at industry related events, Responsible for managing inventory in database, Assists with other duties as needed. Achieved goal of organizing and implementing a plan to assist in building organization from ground up Cultivated relationships within industry and uncovered new business Identified problems and created solutions by working closely with company owners Show less



University of Phoenix

• United States
• Higher Education
• 700 & Above Employee

• Enrollment Counselor

  • Apr 2005 - Jun 2006

  Recruited and assisted potential undergraduate/ graduate students across the country using sales techniques and by providing information about the University and its degree programs, Helped each student select a degree program appropriate for his/her needs and qualifications, Ensured admissions forms were correct and processed, Worked with each student to assist his/her retention, Showed students how to implement and use the software needed to attend class, Worked as part of a team to help students succeed through to graduation. Show less



Kimpton Hotels

• United States

• Guest Services Agent/ PBX Operator

  • May 2004 - Mar 2005

  Assisted guests with general check in and check out, Customer service, Responsible for completing an extensive checklist each shift, Answered phones and directed guests requests to specific departments, Prepare amenities for VIP guests, Increased hotel revenue by up selling rooms. Assisted guests with general check in and check out, Customer service, Responsible for completing an extensive checklist each shift, Answered phones and directed guests requests to specific departments, Prepare amenities for VIP guests, Increased hotel revenue by up selling rooms.



Pegasus Solutions

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Reservations Agent

  • Jun 2003 - Mar 2004

  Assisted guests in directing them to reserve hotel rooms, Up-sold hotel rooms to increase sales, Worked in the Leading Hotels department from 06/2003-10/22/03, Worked in the Loews Hotels department 10/23/03-02/09/04. Assisted guests in directing them to reserve hotel rooms, Up-sold hotel rooms to increase sales, Worked in the Leading Hotels department from 06/2003-10/22/03, Worked in the Loews Hotels department 10/23/03-02/09/04.



Phase 2 Solutions

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Care Rep/ Sales

  • Nov 2002 - Apr 2003

  Helping customers pay and understand their bills, Accepting orders, Selling services, and Assisting trainers with new employees. Helping customers pay and understand their bills, Accepting orders, Selling services, and Assisting trainers with new employees.



Choice Hotels International

• United States
• Hospitality
• 700 & Above Employee

• Reservations Sales Agent

  • Jun 1999 - Aug 2001

  Guided guests through the sales of hotel reservations, Up-sold rooms to increase sales, resolved customer relations issues. Guided guests through the sales of hotel reservations, Up-sold rooms to increase sales, resolved customer relations issues.