Experience

HTTGroup Mobilya & Tasarım
• Türkiye
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee
• Production Coordinator

  • Aug 2023 - Present


Segmentify

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Account manager

  • Jan 2022 - Jul 2023

  • Managing the overall relationship of large, international, and complex customers in a data-oriented B2B SaaS company that offers AI driven e-commerce solutions. • Establishing a professional, working, and consultative relationships with Medium-Large accounts, by developing an understanding of their e-commerce KPIs and helping them to grow their business through regularly held performance meetings and insights on sectoral e-commerce benchmarks. • Understanding customer needs and pain points to identify upsell and cross-sell opportunities, managing the necessary integration processes, supporting the customer pre and post sales. • Analysing account activities and responsiveness of customers and conducting turnover meetings with churn risk customers • Supporting the company's objectives with forecasts on upsells and cross-sells, documenting and tracking the activities in CRM for existing(paying) customers. • Collaborating with product team in the improvement of existing and new products, ensuring the competitiveness and longevity of the product set and the company. Show less



PortalGrup

• Türkiye
• Technology, Information and Internet
• 100 - 200 Employee

• Key Account Manager

  • Oct 2019 - Jan 2022

  • Managing small to large-sized digital project for 7 major accounts for a Turkish conglomerate and one global pharmaceutical company • Responsible for scope management, account budget and project timelines while also accountable for building and maintaining day-to-day client relationships • Coordinating an agile and young team that consists of UI/UX designers, content editors and Front-End/Back-End developers, Social Media Specialists, Marketing Technologists, SEO/SEM specialists and Interns • Directly managing the backend team that is responsible for a mobile app that has multiple (API) integrations. Creating maintenance and development schedules according to the customers’ needs. • Utilizing digital assets such as Jira and MS Teams in order to manage time tracking in complex processes in software projects via coordinating developers • Wrote user stories to clarify API scope and test scenarios to optimize workload • Holding the responsibility of being the bridge in between customers and established PortalGrup Partners such as Hootsuite, Kentico, Adobe… Show less



Garanti Yatırım

• Türkiye
• Construction

• Summer Intern

  • Jun 2018 - Aug 2018

  Summer Intern, Investment Banking Division • Summer intern at investment banking division • Extensive research of connection between previous economic crisis in Turkey & stock market and 2018 economic situation Summer Intern, Investment Banking Division • Summer intern at investment banking division • Extensive research of connection between previous economic crisis in Turkey & stock market and 2018 economic situation



Garanti Payment Systems

• Türkiye
• Financial Services
• 300 - 400 Employee

• Summer Intern

  • Jun 2014 - Jul 2014

  Summer Intern, Regional Directorate • Summer intern at the regional directorate • Worked with field managers of warranty payment systems as an intern • Inspection experience with a credit card sales manager Summer Intern, Regional Directorate • Summer intern at the regional directorate • Worked with field managers of warranty payment systems as an intern • Inspection experience with a credit card sales manager


TED Ankara Koleji
• Türkiye
• Education Administration Programs
• 400 - 500 Employee
• Student Athlete

  • Sep 2006 - May 2013