Hugh Sutherland
IT Support II at Ingram Micro- Claim this Profile
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Bio
Credentials
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Linux Essentials
Linux Professional Institute (LPI)Jun, 2023- Sep, 2024 -
IT Information Library Foundations Certification (ITIL)
AXELOS Global Best PracticeJul, 2021- Sep, 2024 -
CompTIA A+
CompTIAMay, 2018- Sep, 2024 -
CompTIA Cybersecurity Analyst (CySA+)
CompTIAJan, 2023- Sep, 2024 -
CompTIA Network+
CompTIAFeb, 2020- Sep, 2024 -
CompTIA Security+
CompTIASep, 2021- Sep, 2024 -
AlienVault Certified Security Engineer
AT&T CybersecurityApr, 2020- Sep, 2024
Experience
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Ingram Micro
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IT Services and IT Consulting
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1 - 100 Employee
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IT Support II
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Aug 2022 - Present
In this role, I configure and test servers, switches, endpoints, and IoT devices before they are shipped to customers. Often I am installing operating systems, configuring RAID controllers, and upgrading embedded system firmware. This role gave me the opportunity to develop the skills to quickly and effectively use a computer with keyboard shortcuts utilize the Windows or Linux CLI. I learned the most about logistics, shipping practices, and enterprise resource planning. In this role, I configure and test servers, switches, endpoints, and IoT devices before they are shipped to customers. Often I am installing operating systems, configuring RAID controllers, and upgrading embedded system firmware. This role gave me the opportunity to develop the skills to quickly and effectively use a computer with keyboard shortcuts utilize the Windows or Linux CLI. I learned the most about logistics, shipping practices, and enterprise resource planning.
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Freelance
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Egypt
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Human Resources
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1 - 100 Employee
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Self Employed
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Jan 2021 - Aug 2022
After the layoff, I attempted to start my own business as an MSP; however, my venture was not successful. During this time, I managed customers' web presence for online stores and personal websites. I utilized 3rd party hosts and public cloud infrastructure on Azure using a LAMP stack with Wordpress. During this venture, I learned the most about email hosting, DKIM, DNS-Sec, DMARC, TLS implementation, Linux, Apache, MySQL, and PHP. After the layoff, I attempted to start my own business as an MSP; however, my venture was not successful. During this time, I managed customers' web presence for online stores and personal websites. I utilized 3rd party hosts and public cloud infrastructure on Azure using a LAMP stack with Wordpress. During this venture, I learned the most about email hosting, DKIM, DNS-Sec, DMARC, TLS implementation, Linux, Apache, MySQL, and PHP.
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Absolute Technologies, Inc
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Software Development
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1 - 100 Employee
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IT Support Technician
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Mar 2019 - Oct 2020
In this role, I responded to helpdesk tickets, troubleshooted Windows servers and endpoints, and reviewed SIEM logs and responded to any correlation alarms. Additionally, I would review CVE reports and use endpoint management software and SysInternals to ensure systems remained up-to-date and hardened against potential cyber attacks. Before the pandemic, the organization was preparing to transition to CMMC compliance, and I was involved in determining gaps in system configurations and compliance standards. One of the biggest challenges was determining compensating controls for critical systems. I learned the most about Windows Server configurations, Citrix, log management, and enterprise networking/wireless solutions. Show less
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Communication Test Design, Inc.
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United States
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Civic and Social Organizations
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Signal Technician
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Sep 2018 - Mar 2019
In this role, I provided support to a system testing production line in a logistics center. This production environment required elaborate coaxial communications infrastructure, and my role was to ensure this infrastructure was within specification. Often this would involve readings of infrastructure utilizing a spectrometer, then adjusting or replacing hardware as needed. I learned the most about radio frequencies and the various technologies that utilize coaxial cable. In this role, I provided support to a system testing production line in a logistics center. This production environment required elaborate coaxial communications infrastructure, and my role was to ensure this infrastructure was within specification. Often this would involve readings of infrastructure utilizing a spectrometer, then adjusting or replacing hardware as needed. I learned the most about radio frequencies and the various technologies that utilize coaxial cable.
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Rogue Valley Manor
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Telecom Tech
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Aug 2016 - Aug 2018
In this role, I provided technical support to elderly residents and was point-of-contact support for corporate IT for hardware issues. Additionally, I maintained access controls and developed processes for operating a new IP-based video broadcast system for the facility's auditorium. Occasionally a resident may have been involved with a personal cyber security incident. My coworkers and I would respond by assisting with their technical needs, and coordinate with family and security to implement defensive measures. I learned the most about VoIP and POTS telephony, as well as radio communications over air and coaxial cable, and IP-based CCTV and NVR systems. Show less
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Education
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2020 - 2025
Western Governors University
Network Engineering and Security, Information Technology
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