Experience

Kong Long Huat Chemicals Sdn Berhad

• Malaysia
• Chemical Manufacturing
• 1 - 100 Employee

• IT Executive

  • Jan 2019 - Present

  • Ensure all IT peripherals setup are comply with defined standard. • Install, upgrade, support, and troubleshoot computer hardware, software, systems, network, printer, scanner, CCTV, PABX and any other authorized peripheral equipment. • Provide answers to users by identifying problems, researching answers, root cause analysis and as a second level helpdesk for infrastructure issue. • Coordinate and liaise with Management as well as vendors for any related supplies and resources. • Maintain inventory and asset configuration documentation. • Managing crisis situations which may involve complex technical hardware or software problem. • Provide solutions for applications and if necessary prepare procedure manuals for the new system. • Ensure good planning and smooth implementation of new systems. • Perform systems and user access administration. Set up, maintain and remove user from Active Directory where appropriate Show less



Digital Avenue Systems Sdn Bhd

• Kuala Lumpur, Malaysia

• IT Technical Support

  • Sep 2014 - Jan 2019

  • Responsible for installation, configuration, testing and troubleshooting of computer hardware and software applications. • Provide 1st and 2nd Level support, both onsite and multiple remote locations. • Perform daily IT operational support, system administration and backup of IT systems. • Provide technical support by identifying, resolving and escalating the problem to ensure service commitment is met and problems are solved. • Troubleshoot and diagnose network issue including LAN, WIFI, WAN and internet connection. • Advise customers within procedural guidelines to ensure a complete solution to their technical questions. • Work under minimum supervision and has sense of urgency in responding to system problems and service commitments. Show less



Salutica Allied Solutions Sdn Bhd

• Internship

  • Jun 2013 - Sep 2013

  • Assist R&D engineers for testing, verification and evaluation on their products such as Bluetooth stereo headsets and smart watches. • Conduct an experiment on Radio Frequency (RF) process and applications using antenna inside anechoic chamber. • Involve in development of wireless Bluetooth monitoring tag called FOBO Tag. Doing some testing and verification to ensure that the FOBO Tag functions is working properly. • Doing some job on SMT department to control the day-today operation of the automated assembly line. Follows production schedules and operations manuals. • Perform a variety of tasks and works under direct supervision on electronic equipment such as testing theoretical designs, soldering and etc. Show less



Parade Computer Enterprise

• Computer Technician

  • Jan 2009 - May 2009

  • Visiting home users to set up their pc or fix faulty equipment. • Installing new IT systems or upgrading existing hardware and software. • Focusing on troubleshooting computer hardware and software. • Testing systems to make sure that they are working properly. • Visiting home users to set up their pc or fix faulty equipment. • Installing new IT systems or upgrading existing hardware and software. • Focusing on troubleshooting computer hardware and software. • Testing systems to make sure that they are working properly.