Associate Specialist (Business Analysis)

• Oct 2022 - Present

- Work with vendors to facilitate the enhancement projects for Card & Loan Core System, such as Mastercard 3DS 2.0. - Gather requirements and prepare presentation materials for new projects, such as Timeline, Solution Comparison and Flow Chart diagram - Work with the internal project team and vendors to facilitate the UAT and deployment arrangement for Core System replacement project - Follow-up the production issues with System Operation Team, vendors and prepare Incident Report for Risk Management Team Show less

Senior Project Executive

• Sep 2021 - Sep 2022

- Responsible for project management work with App and website development project, such as building a HR system (staff website and CMS), mini games and feature enhancement and server migration project (from AWS to Azure) - Facilitate and apply different development approach (e.g. predictive or hybrid) - Lead and coordinate project communication with external client (e.g. AIA) and internal project team - Act as a business analyst to elaborate clients' requirements and manage project requirements and status in JIRA - Act as a main contact point for daily production and maintenance support for existing projects Show less

Project Officer

• Feb 2021 - May 2021

－ Assist in project management for HKT mobile payment application “Tap & Go”, main projects include: CRM portal Revamp, FPS Enhancement, UI Revamp, C-RAF Updates－ Gather user requirements and provided suggestions from technical perspective－ Prepare testing plan and manage QA & UAT process with TestRail & JIRA－ Project documentation (e.g. Requirement Specifications, Testing Result Report)－ Keep track on project status with Microsoft Teams & Confluence and prepare regular updates or presentations to project stakeholders－ Rotated to NowTV as Business Analyst to work on Chatbot design project Show less

Graduate Trainee

• Jul 2019 - Feb 2021

Trainee I.T. (Internship)

• Jun 2018 - Jul 2018

• Prepared query reports using SQL language to conduct performance analysis • Created quotation, invoice and letter templates with SAP Crystal Report to optimize daily operation • Managed the project of Outlook integration and solved technical enquiries • Prepared query reports using SQL language to conduct performance analysis • Created quotation, invoice and letter templates with SAP Crystal Report to optimize daily operation • Managed the project of Outlook integration and solved technical enquiries

Data Analysis Assistant (Internship)

• Jul 2017 - Aug 2017