Experience

Tripp Ltd

• Retail
• 1 - 100 Employee

• Head of Customer Operations

  • Apr 2022 - Present

• Retail Consultant

  • Jul 2021 - Mar 2022

• Head of Retail Operations - UK, Eire and Denmark

  • Nov 2012 - Jun 2021

  Direct report into the Group Operations Director, with broad responsibility across all retail operations, staff development and training programmes, as well as the creation and implementation of quality and control procedures. In addition, I was also frequently consulted by other areas of the company to help drive sales and continued business growth.Leading a team of four regional managers and thirty area managers in a concession based environment across all of the Debenhams portfolio, both in the UK and Eire, three stores in the Boundary Mills Group, together with concessions in seven Magasin Department Stores in Denmark. In addition, I also had responsibility for two stand alone stores in the MacArthur Glen retail outlets.This role placed a great emphasis on relationship building with various host partners across the different store groups and landlords, together with a strong focus on multi-site management. I was also actively involved in business planning, including setting budgets for sales and staffing, leading to a vast and varied experience in general HR. A core element of my role was ensuring that the customer experience and service delivered was of the highest standard, making necessary improvements for the future to ensure that the company remained connected with its key stakeholders and sales goals were achieved. Show less

• Regional Manager - Southern England and Denmark

  • Jul 2008 - Oct 2012

  Leading a team of nine area managers with responsibility for Tripp concessions in circa 80 Debenhams stores across Southern England, including their flagship stores in Oxford Street and Birmingham. Subsequently headed an expansion into Denmark and a partnership with Magasin Department Store.Key responsibilities included setting strategic objectives, sales and budgetary targets, minimising staff attrition through effective people development and recruitment practices, point of sale operations, visual merchandising, adherence to company standards and key performance indicators, such as stock control and staff turnover. Show less

• Training Manager - UK and Eire

  • Oct 2004 - Jun 2008

  Responsible for designing and implementing the internal training programme for Tripp. Key elements of this programme included, educating staff on the company history and values, HR management, product knowledge, visual merchandising guidelines, effective business management (budgets, stock management, etc.), and delivery of customer service excellence. The programme was tailored to support both the management team and in-store retail staff. Training was conducted via formal programmes at head office, as well as localised in-store training sessions. Show less



Pret A Manger

• United Kingdom
• Retail
• 700 & Above Employee

• General Manager, various London outlets

  • Jun 1997 - Oct 2004

  Over seven years with the company, I progressed from a manager in training, to a general manager working in a number of different outlets across the West End and City of London, to becoming a Partner in the company (my proudest moment). Key achievements included being selected to pilot the new internal stock and management system, taking on responsibility to train new baristas and being involved in a trial programme for the lunchtime delivery service. Over seven years with the company, I progressed from a manager in training, to a general manager working in a number of different outlets across the West End and City of London, to becoming a Partner in the company (my proudest moment). Key achievements included being selected to pilot the new internal stock and management system, taking on responsibility to train new baristas and being involved in a trial programme for the lunchtime delivery service.