Experience

KCB Bank Rwanda Ltd

• Banking
• 1 - 100 Employee

• Manager Service Quality & Compliance

  • Apr 2016 - Present

   * KEY RESPONSIBILITIES • Preparer business continuity plan• Prepare budget of the branch• Management of branch operation risk• Main custodian of cash and strong room• Plan, supervise, direct control branch operational and work to ensure that all customer service requirement are meet.• Responsible for general staff administration in Operation• Responsible for expenses in the branch• Periodic review of Operations and initiation of changes to improve on performance• To provide operations support to Retail and Sales activity• Manage the opening, maintenance, renewal and retirement of FDRs.• Ensure that correspondence related to S/Bank, Current Accounts and Fixed Deposits is promptly responded to.• Solve problems relating to spoke Operations• Ensure that copies of departmental suspense registers are forwarded to Operation Processing Centre for use in reconciliation and preparation of monthly returns.• Authorize non-cash transactions emanating from the departments in line with approved limits above the Section Head’s Limits.• Prompt and accurate checking of the Branch General Ledger.• Relieve the Branch Manager when is absent Show less

• Cash Manager

  • Feb 2016 - Apr 2016

   *Key responsibilities• Chief custodian of cash.• Ensuring adequate cash in the branch by maintaining the approved limit for the branch.• Ensure tellers have balanced their cash and adhere to their limits.• ATM servicing• Ensure security and reconciliation of cash.• Authorization of cash transactions within the approved limits.• To ensure efficient customer service by having the teller lines adequately manned.• Management of staff to ensure maximum productivity.• Manage overtime and cash in transit cost.• Ensure adherence to policies, processes, procedures as relates to cash and compliance with AML/KYC guidelines. Show less

• Head Teller

  • Sep 2014 - Feb 2016

   * Key responsibilities• Regulate exit and entry in teller line in order to ensure cash in teller line is safe.• Repatriation of cash to reserve after the cross entry are properly authorized. • Conduct cash surprise check in order to provide fraud.• Provide cash from reserve to tellers in order to ensure customer service • Reconcile vault FCY and Suspense AC to insure not items pending on suspense.• Authorize items within limit as per the stipulated bank policy transactions.• Confirmation of payment with the customer for the amount above the cashiers limit• Checking the cashier in order to confirm the physical cash with their reports.• To service and manage ATM transactions• Checking report and tracing differences and providing periodique reports. Show less

• Bank Teller

  • Mar 2012 - Sep 2014

  * Key Responsibilities• To effect cash/cheques transactions over the counter in order to receive deposits from client and effect payment.• To ensure/verity transactional vouchers in order to ensure AML/KYC.• Ensure security of the cash in the assigned till to minimize loss of bank assets.• Balance and reconcile daily transactions in order to ensure minimum suspense items. 3. Daily Responsibilities:• Open till process• Cross check vouchers• Make payment• Receive cash and cheques deposit • Capture Transactional data the core banking system• Verify denominations 4. Other Duties:• Cross sell bank products • Attend to customer queries regarding over the counter transactions.• Providing information over the counter• Direct customers to other bank officials Show less



Banque Populaire Du Rwanda

• Financial Services
• 1 - 100 Employee

• TELLER

  • Dec 2009 - Feb 2012

   * Key responsibilities • To effect cash/cheques transactions over the counter in order to receive deposits from client and effect payment. • To ensure/verity transactional vouchers in order to ensure AML/KYC. • Ensure security of the cash in the assigned till to minimize loss of bank assets. • Balance and reconcile daily transactions in order to ensure minimum suspense items  * Key responsibilities • To effect cash/cheques transactions over the counter in order to receive deposits from client and effect payment. • To ensure/verity transactional vouchers in order to ensure AML/KYC. • Ensure security of the cash in the assigned till to minimize loss of bank assets. • Balance and reconcile daily transactions in order to ensure minimum suspense items