Experience

Nextgen Technologies Inc

• United States
• Software Development
• 100 - 200 Employee

• Technical Recruiter

  • Feb 2022 - Present

  • Responsible for full life cycle recruiting, including sourcing, interviewing, qualifying and placement of a full range of IT and Non-IT candidates for contract, contract to perm and direct hire positions on w2 hourly/salaried work type. • Defining job descriptions and short-listing candidates based on the requirement, technology, skillset, experience, and education. • Collaborating with hiring managers to understand their hiring needs and goals. • Leverage multiple sourcing strategies and channels including external network, job boards, and internal referrals to provide high-quality candidates for open positions. • Working extensively in ATS: Monster, Career Builder, and Dice to source profiles, update records and submit deserving candidates to the clients. • Screening resumes, interviewing qualified candidates, evaluating skill level, managing offer process, reference checks, and making salary recommendations. Show less



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Debt recovery agent

  • Feb 2019 - Jan 2022

  • As a collections agent understand current debt situations, contact debtors, and communicate urgency for payment. • Informed to the customer's about varies payment method to avoid due charges. • Analyzed the customers’ financial situation and offered the best payment solutions. • Performed consistently to meet performance standards set by the department. • Performed collection calls on assigned accounts in their work queue, predictive dialer, and inbound calls. • Participated in monthly management roundtables and feedback sessions. • Ensured adherence to the Fair Debt Collections Practices Act and other compliance regulations, and security policies. • Performed skip-tracing techniques to locate consumers to collect debt. • Handled situations to overcome stalls and objections. • Suggested money sources for debt payment. • Contacted consumers, negotiated payment arrangements. • Update the customer record with new information, and record. Show less



Karvy Data Management Services Limited.

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Support Executive

  • Jul 2017 - Dec 2018

  • As a customer care executive, handled the queries of airtel prepaid sim card users in in-bound process. • Used to take 150 calls every day and maintained AHT on each call below 130. • Responsible for answered phones, responded to customer questions, and assisted with customer issues. • Handled customer's complaints, provide appropriate solutions and alternatives within the time limits. • Interacted with customers through calling script which given by the client or compony. • Delivered information about a company's offers. • Handled the customer's issue like, internet problems, balance deduction, network issue, sim card not working, sim card replacement, new recharge plane information etc. Show less