Hitesh Patel, SSM
Scrum Master/ Agile Coach at Apex Technology Systems, Inc.- Claim this Profile
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Bio
Credentials
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Certified Kanban Expert
International Scrum Institute™ (Scrum Institute)Dec, 2022- Nov, 2024 -
Certified SAFe® 5 Scrum Master
Scaled Agile, Inc.May, 2022- Nov, 2024 -
Agile Coach Accredited Certificate
International Scrum Institute™ (Scrum Institute)
Experience
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Apex Technology Systems, Inc.
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Scrum Master/ Agile Coach
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Jul 2019 - Present
The client provides quality giftware, home décor and fashion accessories, outsourcing different tasks at different locations, supporting their product line with IT logistics, sales and distribution.ENV: CSS, HTML, PHP, MySQL and Linux Centos, MS Office, AvNaro tracking tool. Duties:-Participated in product backlog grooming to actively refine product backlog document, add new items to list, prioritize them and eliminate outdated items.Supported the product owner with documentation of user stories and acceptance criteria.Facilitated Sprint planing meeting, and helping team to achieve goals most of the time.Captured task updates from offshore scrum master, identified issues and removed team impediments.Coordinated dependencies between the team with remote scrum master.Facilitated daily stand ups and meetings, tracking project performance against plan.Constantly guided the scrum teams and organization to follow generally accepted Agile/Scrum practices and daily activities, encouraging them to promote prioritization and commitment for each sprint.Coached the development team and stakeholders on how to use Agile/Scrum practices.Ensured that the development teams are practicing the core agile principle of collaboration, prioritization, team accountability and visibility. Recommended improvements and assisted in changes to best practices, adapting approach based on cultural shifts.Wisely resolved conflicts among team members as and when required.At end of each sprint facilitated reviews and retrospective meeting, documented action items as required.Tested certain features to verify it's functionality as and when needed.Performed functional testing to verify whether the specified features are working or not as and when required.Enabled Agile/Scrum, coached team members, executives, senior leaders as and when required.As a coach promoted an environment of continuous improvement, experimentation and innovation.Performed regular monitoring a Show less
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Project Coordinator/Business Analyst
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Jun 2013 - Jun 2019
The client builds and support information management solutions and they look after their client’s platform, as well as provide ODA migration and installation services.ENV: HTML, Jira, MS Visio, MS Office, JDE, Oracle TOADDuties:-Assess current state, identify customer requirements, and define the future state and/or business solution. Researched, gathered and synthesized information.Analyze and design new business processes, monitoring and providing feedback on process performance.Collaborate with business users to identify and define detailed product requirements and use cases. Facilitated process redesign, serving as a liaison to the business community while advising on all change aspects.Communicated with business users to identify and define project requirements, scope and objective.Monitored and assigned resources appropriately to streamline project efficiency and maximize deliverable outputs.Primary point of contact for team members, and constantly encouraging them for achieving goals.Responsible for testing whenever required, especially was checking validations, functionality, as well as whether the data has been stored in appropriate table.Always planned for the day, to manage daily activities as well as needs of an entire team.Effectively managing problems as they occur and try to resolve issues as smoothly as possible. Show less
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IT Operation/ QA Analyst
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Jul 2010 - May 2013
The client was developing information management system for their diversified merchandise to manage its logistics and supply chain system.ENV: JAVA, Oracle, Windows, Linux, Quality CenterDuties:-Entering and assigning all tasks in spreadsheets, including all day-to-day activities assigned to different members of organizationRegular follow up on tasks and make sure that the tasks are completed by deadline defined initially.Resolve any issues which hinders the completion of tasks as per the goal set.Assisted management with negotiating pricing and contract and place orders for information technology systems equipment and purchases related to information technology.Reviewed Requirements and created Test Cases in Quality Center.Participated in code reviews, monitors, and reports defects to support continuous improvement activities for the end-to-end testing processWas involved in back- end testing to verify whether the data was stored in appropriate tables or not.Executed Test cases and verified that requirements are met as per the acceptance criteria. Uploaded screen shots of validations.Set up triage call with dev team for defect analysis and updates. Show less
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Education
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University Of Bombay
Bachelor's of Science
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