Technical Support Specialist

• Jul 2021 - Present

Front line Sales Associate

• Aug 2019 - Jul 2021

Roles & Responsibilities: • Managing store and customer service which includes resolving customer queries and provide them with a better solution that leads to a satisfactory outcome. • Promote products and services to increase sale. • Train new employees to give them an easy start with their new job. • Check the stock of the products in the store, do the stocktakes, and maintain service standards. • Managing Inbound/Outbound calls and maintain records. Roles & Responsibilities: • Managing store and customer service which includes resolving customer queries and provide them with a better solution that leads to a satisfactory outcome. • Promote products and services to increase sale. • Train new employees to give them an easy start with their new job. • Check the stock of the products in the store, do the stocktakes, and maintain service standards. • Managing Inbound/Outbound calls and maintain records.

Career Development Executive

• Jan 2018 - Feb 2018

Roles & Responsibilities: • Primary responsibility was to communicate with potential customers, guide them about courses the company provides and achieve set targets for the team. • Providing remote and physical support to operations by efficient dialing strategies to meet the set service level agreements. • Manage the queues and monitoring of the Program Performance Indicators (PPI) and implementing corrective measures as required. • Explain the overview of the emerging technologies to the customers, such as the Internet of Things (IoT), Machine Learning & Artificial Intelligence (MLAI), Cloud Computing, Amazon Web Services (AWS), DevOps, etc. Show less