Hitesh Kumar N

Research Analyst at AlertOps
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Contact Information
Location
Chennai, Tamil Nadu, India, IN
Languages
  • English Full professional proficiency
  • Hindi Full professional proficiency
  • Tamil Native or bilingual proficiency

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Experience

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Research Analyst
      • Aug 2021 - Present

    • Summer Intern
      • May 2021 - Aug 2021

      Competition AnalysisCustomer Success TeamDigital Marketing

    • India
    • Wholesale
    • 1 - 100 Employee
    • Business Development Lead
      • Jun 2017 - May 2020

      B2B Sales: Expanded our reach to various other business across Chennai and procured 50 new business to our company Business Development: Increased sale by 20% for AY 2020-21, brought in a B2C retail business which runs 40 outlets across Chennai Managed the fit gap analysis, focused more on free cash flow to increase the bargaining power of buyer. Served as point of contact with customer and ensured quality and timeliness of client management. Doubled our gross profit within 2 years (From AY17-18 to AY19-20) by efficient stock management Show less

    • Ireland
    • Business Consulting and Services
    • 700 & Above Employee
    • Application Development Analyst
      • Jun 2015 - May 2017

      Facilitated end to end Agile transformation of the team along with scrum master which enabled 35% faster release of workable software products for business Hosted Agile ceremonies in the absence of scrum master Allocated the task to the resources (Team size: 20) by prioritizing requirements as per the project needs Worked on SCNG [Shared content next generation] tool reducing the client burden helping the client save around 2 hours per day Trained the juniors and colleague with knowledge transfer on the project deliverables and tools used around 15 - 17 hours per week. Involved in the team which upgraded from Sitecore 7.0 to Sitecore 8.1, thereby improving usability Resolved 20 tickets and maintained a track record of 98% on daily basis through issue investigation within SLA saving money for both the employee and client Worked in breaking down the business requirements into user stories, by updating Jira and confluence which led to transparency between employee and client Performed Regression & Shakeout Testing, which improved the efficiency and quality of the deliverables Show less

Education

  • Great Lakes Institute of Management
    Postgraduate Degree, Business Administration and Management, General
    2020 - 2021
  • Misrimal Navajee Munoth Jain Engineering College
    Bachelor of Engineering - BE, Electrical and Electronics Engineering
    2011 - 2015

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