Experience

SODIC

• Egypt
• Real Estate
• 700 & Above Employee

• Chief Information Officer

  • Mar 2016 - Present

  - Designed, developed, and implemented the company's digital transformation strategy, roadmap, and initiatives resulting in significant cost reduction, increased productivity, and drive business growth. - Successfully led cloud transformation initiatives for all mainstream solutions, delivering scalability, enhanced security, improved collaboration, and accelerated time to market. - Implemented innovative enterprise cloud solutions, such as ERP, CRM, CX, HCM, PPM, DMS, and API platforms, to enhance the customer experience, optimize operations, and increase agility. - Championed the development and execution of the company's data strategy, enabling valuable insights and informed business decisions. Implemented advanced analytics and business intelligence cloud solutions, providing executive dashboards, reports, and data visualizations for data-driven decision-making. - Designed and implemented cutting-edge solutions for network infrastructure, communication, collaboration, data management, and information security. Optimized the IT infrastructure for cloud computing, ensuring a highly reliable, secure, and efficient technology environment. - Established effective governance, policies, and procedures to drive continuous improvement, monitor key metrics, and deliver optimal systems and solutions. - Fostered strong team dynamics, aligned with corporate objectives, and achieved individual targets. Facilitated collaboration and communication among cross-functional teams and stakeholders, driving successful outcomes. - Achieved exceptional return on investment (ROI) through the establishment of a revenue-generating digital services department. Developed and delivered smart city, home automation, fiber optics, and triple-play solutions. Show less



Palm Hills Developments

• Egypt
• Real Estate
• 700 & Above Employee

• Vice President Technology

  • Jul 2008 - Feb 2016

  - Implemented a wide range of digital services to enhance productivity, efficiency, and customer satisfaction. - Designed, planned, and led the automation of the company's processes, successfully implementing multiple enterprise solutions, including ERP, CRM, HCM, PPM, BI, and Portals. - Developed interactive dashboards and executive reporting tools to facilitate faster and better decision-making. - Designed, and implemented robust and scalable solutions for the data center, infrastructure, network, communication, collaboration, data management, and information security. - Led a company-wide project to develop comprehensive policies and procedures across all departments. - Successfully established and managed a department offering revenue-generating triple-play services (Voice, Internet, TV) which resulted in a substantial return on investment. Orchestrated the creation, design, and implementation of in-house residential and commercial fiber-optics division, resulting in significant cost savings. - Ensured services meet and exceed customer expectations through continuous experience monitoring and optimization. - Implemented best-in-class policies, procedures, processes, tools, guides, and performance metrics to deliver superior support, engage customers, empower teams, and enhance services (achieved ISO 9001 QM certification). Show less



Microsoft

• United States
• Software Development
• 700 & Above Employee

• Head of Government & Communications Sectors

  • Jul 2001 - Jun 2008

  -Defined sales strategies to create customer loyalty and build knowledge of customer businesses and potential requirements. -Expanded opportunities within sales territory and lead sales teams to ensure growth attainment, doubling revenue yearly. -Built and maintained long-lasting, strong trusted advisor relationships with customers and executive sponsors while partnering with them to better understand their business objectives and needs. -Projected trends and developed strategies to help Microsoft capitalize on all sales and marketing opportunities. -Ensured timely and successful delivery of solutions according to customer requirements. -Confidently articulated Microsoft's vision to enterprise accounts and partners at all levels of decision-making. -Managed local and regional resources to build strategic wins and deploy key projects/solutions. -Gained in-depth knowledge of Microsoft's innovations to maintain customers' and partners' superior satisfaction. -Developed and executed strategic plans to achieve sales targets. -Created and communicated sales goals and ensured executives were informed on the progress of those goals. -Effectively communicated value propositions through presentations and proposals. Banking Solutions Specialist -Brought impactful industry insights into customer engagements. Analyzed market trends to identify opportunities for new solutions. -Acted as a thought leader across solution areas to advise customers across business functions on banking solutions with a challenger mindset that accounts for customers' needs and priorities. -Drove deployment and created business value. Leveraged and shared knowledge across solution areas as a subject matter expert. -Collaborated with internal teams and partners to lead the development of solutions that align with customer and Microsoft priorities. Show less



CIL - Commercial International Life Insurance

• Insurance
• 1 - 100 Employee

• Head of Information Systems Department

  • Oct 1998 - Jul 2001

  - Defined the company's information system strategy, goals, objectives, and budget. - Developed cost-effective IT solutions in partnership with the executive team to meet objectives. - Managed the company's systems and network environment to ensure stable and efficient system performance. - Managed delivery and implementation of IT solutions (insurance system, ERP, infrastructure, call center, telecom, etc.). - Developed an intranet portal that enabled system report, document, and information sharing. - Projected information system and technology requirements. - Developed processes and procedures to ensure system availability/security and disaster recovery. - Conducted performance analyses and system tuning; regularly reviewed capacity management and storage policies. - Managed recruitment, training, and development of the department's IT staff. - Developed scopes, plans, resources, and budgets for several projects - Managed all stages of project delivery (tendering, contracting, planning, implementing, testing, etc.). - Ensured projects were delivered on-time and on-budget to a high standard. Show less



CIB Egypt

• Banking
• 700 & Above Employee

• Information Systems & Operations Departments

  • Dec 1992 - Sep 1998

  - Designed, developed, and maintained the bank's first internet website. - Designed/developed automatic 'Reconciliation Application' and implemented it in five branches. - Responsible for the implementation of infrastructure projects in addition to workflow/archiving system. - In charge of Microsoft-based client/server division, including hardware, software, and support services ensuring optimum performance maintained at all times. - Member of the audit team in two fraud cases that were discovered through the 'Reconciliation Application'. - Member of committee to change forms and procedures used in various departments. - Developed a program to administrate one of the largest USAID funds in Egypt (American Research Center in Egypt). Show less