Experience

Industrial Development and Workers Bank of Egypt

• Egypt
• Banking
• 100 - 200 Employee

• Systems and Data Center Manager

  • May 2017 - Present

  • Plan for capacity and expansion for the Data center, servers, storage • Manage the infrastructure services for the business to ensure maximum availability and performance at all times • Responsible for the supervision of team member either on site or remotely working on implementation of new systems and upgrades to ensure the required standards are met. • Plan for any new projects related to the data center or new requirements by the business. • Responsible for emergency responses as needed to correct system failures. In coordination with the Operations, Development and Network teams • Participate in projects, working closely with various IT functions and vendors • Review existing technology implementations and suggest and implement improvements and upgrades • Manage and supervision of the installation and maintenance of new servers, data storage and backup libraries • Manage and supervision systems control journal to check the availability and integrity of all-important systems • Plan for the development of operating systems and system main/auxiliary storage units • Manage and supervision of operating systems update, the update process to ensure a high level of security for all systems running • Work independently for the development and maintenance of all operational systems for Bank • Choosing appropriate courses for his team or staff performance evaluation • Oversee hardware and software license inventories and make sure it’s updated • Review the daily and weekly reports to clarify the status and effectiveness of the systems and its performance • Business reports review of appropriateness criteria for measuring the efficiency of services provided to users • Supervise work of alternative status and experience make sure backups of their safety and effectiveness • Submission of the required reports to measure the performance of the work team members periodically Show less



National Bank of Abu Dhabi

• United Arab Emirates
• Banking
• 700 & Above Employee

• Senior System Administrator

  • Jan 2012 - Present

  • Perform a wide range of system administration duties on applications and other servers including install, debug, maintenance, upgrade, and general support.• Performs systems backups and recovery procedures and monitors daily server backup and off-site tape rotation. In addition to participate in disaster recovery and business continuity testing.• Performs system vulnerability assessments and conducts ongoing security risk assessments including the monitoring, investigation and reporting of security and access violations trade-off studies to recommend methods on countering threats to systems.• Performs system administration of Windows servers including installation and maintaining system and application software and coordinating with other IT team members to schedule releases of software updates and keeping patches up-to-date Show less

• Senior Desktop Engineer

  • Aug 2008 - Jan 2012

  • Manage the performance of services to customers (24 x 7, 365 days per year), ensure that service levels are achieved in line with contracts and that customer expectations are met or exceeded• Ultimate responsibility for ownership of all customers' incidents or logged service requests.• Track the incidents to conclusion in line with SLAs and quality standards• Manage critical customers incidents, associated to customer communication, activities and any appropriate escalations.• Build services relationship with customers and conduct service reviews for key customers. Review performance reports, service improvements, service quality and processes. Show less



NCR Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Customer Service Engineer

  • Jul 2006 - Aug 2008

  • Deal with All kinds of ATMs models (56xx,58xx ……….. 6676) . • Repair and adjust the Bunch Note Acceptor (BNA, BNAII) . • Install and upgrade all ATMs by software and hardware. • Provide technical support for ATM engineers • Solve ATM problems remotely (conference call with customer). • Deal with All kinds of ATMs models (56xx,58xx ……….. 6676) . • Repair and adjust the Bunch Note Acceptor (BNA, BNAII) . • Install and upgrade all ATMs by software and hardware. • Provide technical support for ATM engineers • Solve ATM problems remotely (conference call with customer).



Perfect Net company

• ATM maintenance engineer

  • Oct 2004 - Jun 2006

  • Maintenance NCR ATM (Personas 5875) of 22 machines for Citibank (Cairo, Alexandria). • Maintenance DEIBOLD ATM for Citibank (Cairo, Alexandria). • Maintenance NCR ATM (5875 & 5886) of 30 machines for Bank of Commerce and Development in Libya • Maintenance NCR ATM (Personas 5875) of 22 machines for Citibank (Cairo, Alexandria). • Maintenance DEIBOLD ATM for Citibank (Cairo, Alexandria). • Maintenance NCR ATM (5875 & 5886) of 30 machines for Bank of Commerce and Development in Libya