Sales manager

• Dec 2022 - Present

Key accounts manager

• Jan 2021 - Dec 2022

The Test Center Administrator works in a fast paced environment in a professional office setting. As front-line staff for Prometric the TCA is responsible for greeting candidates, verifying their identification, and supervising test administration following established Prometric guidelines. This position will also be responsible for site security and also maintaining a clean and comfortable testing environment. The TCA will be able to deal with any problems arising at the site in a professional, caring manner, acting as a representative of Prometric . Responsibilities: * Maintain a working knowledge of policies, practices and procedures. * Greet Examinees and verify identification. * Identify and report problems occurring at the site. * Resolve candidate and or building problems or report them to appropriate supervisor. * Maintain confidentiality for clients. * Protect security of all software and testing environment. * Monitor environmental conditions and keep them within established limits. * Operate computer equipment. * Maintain office supplies. * File report with corporate office for any occurrence which falls out side acceptable guidelines. * Maintain office environment to Prometric corporate standards. * Accept responsibility for special projects as assigned by manager. Authorities: * Manage incidents of unacceptable identification or authorization-to-test documentation according to Prometric and the client s expectations. * Manage candidate misconduct such as a security breach or inappropriate/threatening behavior according to Prometric and the client s expectations. * Engage property management to maintain environmental conditions within acceptable limits. * Maintain appropriate levels of inventory for unhindered test administration. * Refer candidates, clients and the general public to appropriate sources for situations outside of TCA s authority. Show less

Project Control Manager

• Apr 2018 - Dec 2020

full responsibility for All purchasing activities for inbound material or outbound Materials and Subcontracts with Below activities in my Scope; -requesting for quotations from 3 supplier’s minimum for the raw materials /subcontractors/Service providers -validate and negotiate prices against Set Target budget and Quality/Specs -perform qualitative and quantitative researches -Pre pare LPO for Suppliers/subcontractors/service providers. - Manage logistics and freight for outbound material. -manage logistics for inbound material. -Manage contracts and payment terms (cash, Credit, LC) / invoices against Delivery notes and LPO/FPO - Materials control and coordination between estimation, technical, production and site. -maintain vendor’s Evaluation yearly and Approved sup pliers list. -assist technical department for Material Submittals/coo/ test reports and approvals against Shop Drawings for the Client Submittals . Documentation for the Above activities is available on Demand Show less

Senior Procurement Officer

• Apr 2017 - Mar 2018

full responsibility for All purchasing and tendering activities for inbound material or outbound Materials and Subcontracts with Below activities in my Scope; -requesting for quotations from 3 supplier’s minimum for the raw materials /subcontractors/Service providers -validate and negotiate prices against Set Target budget and Quality/Specs -perform qualitative and quantitative researches . -Pre pare LPO for Suppliers/subcontractors/service providers. - Manage logistics and freight for outbound material. -manage logistics for inbound material. -Manage contracts and payment terms (cash, Credit, LC) / invoices against Delivery notes and LPO/FPO - Materials control and coordination between estimation, technical, production and site. -maintain vendor’s Evaluation yearly and Approved sup pliers list. -assist technical department for Material Submittals/coo/ test reports and approvals against Shop Drawings for the Client Submittals . Documentation for the Above activities is available on Demand Show less

Senior Procurement Officer

• Jan 2015 - Mar 2017

Promoted as senior procurement officer with full responsibility for All purchasing activities for inbound material or outbound Materials and Subcontracts with Below activities in my Scope; -requesting for quotations from 3 supplier’s minimum for the raw materials /subcontractors/Service providers -validate and negotiate prices against Set Target budget and Quality/Specs -perform qualitative and quantitative researches -Pre pare LPO for Suppliers/subcontractors/service providers. - Manage logistics and freight for outbound material. -manage logistics for inbound material. -Manage contracts and payment terms (cash, Credit, LC) / invoices against Delivery notes and LPO/FPO - Materials control and coordination between estimation, technical, production and site. -maintain vendor’s Evaluation yearly and Approved sup pliers list. -assist technical department for Material Submittals/coo/ test reports and approvals against Shop Drawings for the Client Submittals . Documentation for the Above activities is available on Demand Show less

Retail|enterprise Sales Manager B2Cand B2B

• Mar 2009 - Dec 2014

ROLE PURPOSE:The role is a multi-functioned role:A. Assisting the Regional Manager in building a successful and well ran Vodafone Retail |special retailers|franchise |SME B2B , thus sharing in tasks & responsibilities (as delegated by the Regional Manager) that allow:All channels sales targets to be exceededA solid operational base to be built and maintained (regarding, cash, inventory, administration and sales process) in compliance with company set process and proceduresB. Acting as ‘delegate in charge’ of all elements of the Region whilst the Regional Manager is not there (due to shifts, vacations etc). Therefore, when acting as ‘delegate in charge’, the Sales Manager is responsible for:Exceeding sales targetsEnsuring the Channels complies with all set company process and procedures relating to cash, inventory,Planograms, Self service machines, administration and sales processThe general well being, motivation and care of all channels Champions within the teamC. To be a high performing Sales Manager Show less

VIS-Australia call center sr.international advisor

• Oct 2006 - Feb 2009

•solid knowledge for call handling and avaya systems •customer experience oriented and able to provide first call resloution .•team player and able to work in a dynamic environment.• Advanced technical and trouble shooting skills • Escalating any issues for proper action promptly• Handle escalations and promote problem follow up & closure• Able to work under pressure on shift/non shift based job • Awareness of market’s state of the art technology and operating systems’ configuration to access network based services and products • High knowledge of GPRS /3G/HSPDA services and products • High knowledge of latest email solutions and service activation for enterprise customers and individual users.• Able to configure latest handsets and devices to access broad band an 3G services Show less

Operations Manager

• Mar 2003 - Oct 2006

• Involved in Preparing/Applying /monitoring tours & coordinating with a variable number of tour guides providing their services in multiple languages • Insuring that visitors are having the service that they’ve expected • Analyzing monthly reports to cover needed work force and available tour guides. • Conducting quarterly appraisals for all guides aligning with managerial performance indicators • Handling visitors’ escalations and feed back in all concerns and departments and cascading reports to involved parties. • Involving in arranging events and VIP visits including high officials and elite members of the Egyptian society. • Organizing Reading sessions and exposing team members for different cultural experiences derived from daily expertise • Monitoring Daily tours • Sustaining Customer service quality standards • Conducting Daily tours • Solving guests problems • Providing managerial levels with required reports Show less

Retail Store Manager

• Mar 1999 - May 2002

• Mine is a garments retail store in Cairo Egypt • Responsible for all sales activities • Interface with customers and dealers • Perform store inventory and report discrepancies to owner • Conduct stock checks and place orders to fulfill stock levels • Mine is a garments retail store in Cairo Egypt • Responsible for all sales activities • Interface with customers and dealers • Perform store inventory and report discrepancies to owner • Conduct stock checks and place orders to fulfill stock levels