Experience

Bursa Kebap Evi

• Türkiye
• Restaurants
• 1 - 100 Employee

• Restaurant Manager

  • Dec 2020 - Present



UNF Group

• United Arab Emirates
• Food & Beverages
• 1 - 100 Employee

• Restaurant Manager

  • Apr 2018 - Dec 2020

  • Coordinate the performance with team members involved in training new team member’s as well as ensuring professional and cost effective maneuver. • Conduct Financial / Health & Safety/ Brand / Always Fresh Audits of the brand. • Organize Monthly store meeting with the Team/Management members to discuss operation improvement. Weekly one on one coffee chats with individual members to help them discuss their personal / work related problems. • Prepare succession/development plan for the team. • Responsible for the management and origination of the store operation and performance to make sure it is being carried out in an effective manner. • Handling customers complains and special request from customers. • Maintained highest level of quality, service and cleanliness in all work assignments. • Cross check daily cleaning, briefing sheet, consumption and sales reports. • Training / supporting fellow team members to move to the next level. Co-ordinate with training department With In-house training requirement for fellow team members. • Work in different areas / station in daily operation, helps motivate the team • Conducting weekly, monthly and quarterly inventory. • Maintain and Control wastage through Daily Food Management/ Production monitoring. • Update team members on their sales and upselling skills and monitor Error corrects, Cancel and Void transaction through Weekly Staff Sales Performance tracker. • BOH filing and Administration. • (Staff Files/Financial/Health & Safety/Equipment maintained and service records/ follow up) • Maintain good relationship with neighboring restaurants in and around the complex. • Monthly Commercial Review report on competitor • to be submitted to the Area manager. • Prepare monthly Profit sales Report to be submitted to the A.M Show less



n

• United Arab Emirates
• Food and Beverage Services
• 1 - 100 Employee

• Restaurant Manager

  • Dec 2014 - Feb 2018

  • Counting inventories and ordering need in coordination with management and warehouse o Overview the food preparation/ presentation process, ensuring high quality items and Conformity with the set standards and techniques and brand food specifications o prepared wastage sheet, sales report, logbook, requisition forms and submit them to the Operations Manager on a daily basis o Control the end of month inventory and Variance , monitor the food cost of the brand's outlet and review against the operation’s budget (P&L) o Operate all equipment for store operation o Organizing stock and equipment, ordering supplies and restaurant maintenance standards. o Deliver training to all restaurant staff with PDP (Personal Development Plan) o Support supervisors as thy train and coach their report. o Assist in the hiring of new staff and supervisors. • Update manning list and ideal manning , Vacation Plan • Working to develop implementation plans for all operations and sales tools initiatives as per, SOP and operation manual Show less



Tim Hortons

• Canada
• Food and Beverage Services
• 700 & Above Employee

• Supervisor

  • Sep 2011 - Sep 2014

  • Responsible for the supervision and coordination of the operations, staff activities to ensure that all tasks are carried out smoothly & efficiently. • Assist the Area & Brand Manager in the implementation of the operations standards, distributing assignment among the team according to their ability to ensure the highest level of customer service and quality. • Monitor daily operations by controlling the product quality, raw materials and paper supplies, food cost control, controlling the cash system, requisition & procurement, implementation of safety & security system, training and development plans for restaurant team members. • Resolve customers' complaints & unusual requests, inquiries during the operations. Check & ensure the implementation of the management program, marketing plans, and employee awareness of the marketing & local activities that will affect sales & operational performance. Coordinate & implement shift operations management strategies aimed at enhancing the image of the restaurant & overall financial performance. • Identify training needs of the employees, recommended and implement focused training to enhance productivity & career development to achieve crucial corporate objectives. Maintained highest level of quality, service and cleanliness in all work assignments. • Responsible for the maintenance of the service ratings of the restaurant on high standards. Ensure the highest levels of product & service are delivered to customers. • Ensure that controls & procedures necessary to safety& security in the restaurant are carefully followed. Ensure all employees in the Restaurant follow established cleaning and maintenance procedures, advise the maintenance team on any repairs or maintenance required within the restaurant. Show less



Casper&Gambinis

• Egypt

• Supervisor

  • Jan 2006 - Jan 2010



Oberoi Hotels & Resorts

• India
• Hospitality
• 700 & Above Employee

• Head Waiter

  • 2005 - 2006