Senior UX/UI Designer

• Dec 2022 - Present

Lead UX/UI Designer at Saffer *Managed the UX/UI design process from research and ideation to prototyping and testing. * Worked cross-functionally with product managers, engineers, and other stakeholders to ensure that the product met the needs of users and the business. * Designed and implemented user interfaces for a variety of web and mobile applications. * Worked with product managers to gather user requirements and translate them into design specifications. * Conducted user research and usability testing to ensure that the designs were user-friendly and effective. I was responsible for redesigning of a Petra Ride app. The goal of the redesign was to improve the user experience for both riders and drivers. We started by conducting user research to understand the needs of our users. We interviewed riders and drivers to get their feedback on the current app. We also looked at other ride sharing apps to see what features they offered. Once we had a good understanding of our users' needs, we began the design process. We created wireframes and prototypes to test out different design ideas. We also conducted usability testing with users to get their feedback on the designs. After several rounds of design and testing, we were able to create a new app that met the needs of our users. The new app was launched with rave reviews from users. It resulted in a significant increase in ridership and driver satisfaction. Here are some of the specific changes we made to the app: 1. We made the app easier to use. We simplified the navigation and added more clear and concise instructions. 2. We made the app more visually appealing. We used brighter colors and more modern design elements. 3. We added new features that riders and drivers requested. For example, we added a feature that allows riders to share their ETA with their friends and family. 4. We improved the performance of the app. The new app is faster and more responsive. Show less

Senior UX/UI Designer

• Dec 2018 - Present

* Produce a site map, user flows, wireframes, page layouts, and UI specification. * Communicate effectively with both technical and non-technical individuals at all levels. * Create future state vision from initial site map or skeletal frame using XD, Photoshop or by hand * Create initial web concepts using low to high fidelity prototypes and wireframes, integrating user- centered design, technology, and business strategy. * Create current state analysis and feature function lists. * Solution taxonomy by creating information hierarchies, site maps, wireframes, prototyping utilizing Invisionapp. * Website assessment and reporting. * Keen understanding of site organization, consistency issues, and nomenclature. * Troubleshoot and solution tough usability issues, identifying and mitigating risks to delivering solutions on time. * Deliver UX feedback, test, and recommend improvements to exist systems and sites. * Facilitate dialog around end-user requirements and business requirements. Tools i used: Microsoft Word, Microsoft Excel, Google Calendar, Zoom, Google Trend, Adobe XD, Adobe photoshop, Adobe Illustrator Show less

Senior Graphic Designer

• May 2018 - Present

helping companies and startup to build there brand and there identity. we work together on logo, identity elements, identity icon and illustration, stationary design, Brand guidline, company profile, Backing, Editorial design and social media design. Tools i used: Microsoft Word, Microsoft Excel, Google Calendar, Zoom, Google Trend, Adobe XD, Adobe photoshop, Adobe Illustrator, Adobe InDesign, Adobe dimension, Adobe premier. helping companies and startup to build there brand and there identity. we work together on logo, identity elements, identity icon and illustration, stationary design, Brand guidline, company profile, Backing, Editorial design and social media design. Tools i used: Microsoft Word, Microsoft Excel, Google Calendar, Zoom, Google Trend, Adobe XD, Adobe photoshop, Adobe Illustrator, Adobe InDesign, Adobe dimension, Adobe premier.

Graphic Designer

• Aug 2017 - Aug 2018

Worked with the company in many advertising campaigns ( digital and printing designs ) for many clients, it was 2 years full of experience and we come with great projects as team. my role was leading the teams on what to do, how to do it, and what is the cost, providing the company with the best teams, teaching the process putting guidelines Tools i used: Microsoft Word, Microsoft Excel, Google Calendar, Zoom, Google Trend, Adobe XD, Adobe photoshop, Adobe Illustrator, Adobe dimension Show less

Graphic Designer

• Dec 2015 - Dec 2017

- Manage large amounts of inbound and outbound calls in a timely manner - Revive orders via mobile, whatsapp and social media - Identify customers’ needs, clarify information, research every issue and providing solutions and/or alternatives - manage and resolve customer complaints - provide customers with product and service information - Post the products on social media. - Sell products - Follow up customer calls where necessary - Manage large amounts of inbound and outbound calls in a timely manner - Revive orders via mobile, whatsapp and social media - Identify customers’ needs, clarify information, research every issue and providing solutions and/or alternatives - manage and resolve customer complaints - provide customers with product and service information - Post the products on social media. - Sell products - Follow up customer calls where necessary

Customer Service Agent

• Oct 2013 - Jul 2015