Manager on Duty

• Jul 2022 - Present

CONSULTANT/ BUSINESS ANALYST

• Sep 2019 - Present

- In 2022, project completion rates were increased by 18% by identifying opportunities through as-is to-be process improvements, resulting in an impressive 8% reduction in additional costs. - Successfully increased project acceptance by over 10% through optimisation of overall back-office processing efficiency. - Proven track record of rapidly establishing rapport and relationships with clients and stakeholders - In 2022, project completion rates were increased by 18% by identifying opportunities through as-is to-be process improvements, resulting in an impressive 8% reduction in additional costs. - Successfully increased project acceptance by over 10% through optimisation of overall back-office processing efficiency. - Proven track record of rapidly establishing rapport and relationships with clients and stakeholders

Duty Manager

• Oct 2021 - Jul 2022

Business Analyst/ Administration

• Aug 2020 - Aug 2021

- Played a key role as a team member in the successful implementation of a customised ERP system, consolidating all organisational operations, including sales, supply chain, and customer management. - By utilising interviews, surveys, and workshops, I effectively gathered requirements for the new ERP system. As a result, there was an improvement in customer satisfaction, and within the first year of implementation, the sales growth increased by 8%. - Played a key role as a team member in the successful implementation of a customised ERP system, consolidating all organisational operations, including sales, supply chain, and customer management. - By utilising interviews, surveys, and workshops, I effectively gathered requirements for the new ERP system. As a result, there was an improvement in customer satisfaction, and within the first year of implementation, the sales growth increased by 8%.

Senior Flight Attendant

• Jun 2011 - Apr 2019

- Supervising and managing a team of 12 crew members. - Working with the flight systems to complete routine tasks and in-flight duties. - Providing the best customer service to all the passengers on board. - Ensuring the safety and comfort of all passengers on board. - Maintain a good situational awareness and security of all souls on board. - Supervising and managing a team of 12 crew members. - Working with the flight systems to complete routine tasks and in-flight duties. - Providing the best customer service to all the passengers on board. - Ensuring the safety and comfort of all passengers on board. - Maintain a good situational awareness and security of all souls on board.

Junior Business Analyst

• Mar 2009 - May 2011

- Oversaw the work order management system and ensured that SLAs were met while delivering comprehensive end-to-end business solutions. - Delivered effective solutions for optimising and managing supply chain routes. - Provided assistance in resolving logistics system issues and efficiently managed driver applications and integrations. - Oversaw the work order management system and ensured that SLAs were met while delivering comprehensive end-to-end business solutions. - Delivered effective solutions for optimising and managing supply chain routes. - Provided assistance in resolving logistics system issues and efficiently managed driver applications and integrations.